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    Technical Desktop Support Analyst----REMOTE POSITION - Waterloo, ON, Canada - Magnet Forensics Inc.

    Magnet Forensics Inc.
    Magnet Forensics Inc. Waterloo, ON, Canada

    1 week ago

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    Description

    Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices.

    We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

    Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers.

    We're pleased to share that the combined organization is operating as Magnet Forensics.

    The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions.

    This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite.

    And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.

    The Desktop Support Analyst role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees.

    Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems.
    Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system

    Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system.

    System monitoring/configuration, verifying the integrity and availability of all hardware
    Providing support outside normal hours of work
    The ability to go into the office during outside of business hours as required
    The ability to commute at unconventional hours/schedule to the office
    Bachelor's Degree or Diploma in Computer Science or related field, or equivalent experience
    ~2+ years of technical experience including administration and support of technical infrastructure
    ~ Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
    ~ Strong understanding of Windows, Linux and Mac Operating Systems as well as Apple and Android based iOS's
    ~ Strong understanding of Active Directory, Office 365, networking technologies and web application environments
    ~ Strong understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
    ~ Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information

    DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

    We're committed to continuous learning and are focused on building a diverse and inclusive workforce.

    Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

    Accommodation is available to all applicants upon request throughout the hiring process.
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