- Bachelor's degree, with a preference for Computer Science, Engineering or other technical degree.
- ITIL Foundation Certificate
- 2+ years' experience working on a helpdesk or other customer service role, preferably in a Media related industry.
- Experience in customer service management techniques
- Experience working in a Linux or Windows environment providing technical support.
- Experience working with FreshService or a similar service management system.
- A true teammate with superb communication and interpersonal skills
- Responds to common requests for service by providing information to enable fulfillment.
- Promptly allocates unresolved calls as appropriate.
- Maintains records, informs users about the process and advises relevant persons of actions taken.
- Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
- Advises relevant persons of actions taken.
- Follows agreed procedures to perform simple installations, replace consumable items and check the accurate working of installations.
- Documents and reports on work done.
- Assists in the investigation and resolution of network problems.
- Assists in the investigation and resolution of issues relating to applications.
- Performs simple security administration tasks. Maintains relevant records and documentation.
- Maintains knowledge management systems and content to meet business needs.
- Uses agreed procedures to maintain an accurate register of assets.
- Performs activities related to the administration of assets.
- You will establish a clear understanding of the company's vision, goals and strategy and actively contribute to the achievement of the goals and execution of the strategy.
- Results-oriented with a history of consistently meeting deadlines.
- Excellent written and spoken technical English.
- Ability to work with distributed teams.
-
Analyst, Service Desk
4 days ago
Morguard Vancouver, CanadaMorguard is looking for an Analyst, Service Desk to join our team at the Vancouver Regional Office · The Analyst, Service Desk is accountable to the Manager, Service Desk for responding to, resolving and tracking end user questions and technical issues in accordance with the Serv ...
-
Deal Desk Analyst
1 week ago
Absolute Software Vancouver, CanadaWe are looking for a highly motivated, results orientated Deal Desk Analyst to join our organization. The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers and inc ...
-
Service Desk Analyst
5 days ago
First Nations Health Authority Vancouver, Canada**FNHA Overview**: · The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. · The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations ...
-
Help Desk Analyst
1 week ago
Fasken Vancouver, Canada**Who We Are** · Fasken is a leading international business law and litigation firm, and was recently voted one of Canada's Best Employers for 2023. Our firm's 950 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London and ...
-
Service Desk Analyst
5 days ago
Teck Resources Limited Vancouver, CanadaThe Service Desk Analyst ensures they meet and exceed customer expectation, provide fixes to IT problems and meet Service Level Agreements. Work is performed with little supervision and requires use independent judgment, analysis and initiative to resolve problems and make recomm ...
-
Service Desk Analyst
1 week ago
Eminence Organic Skin Care Vancouver, CanadaRole Summary · **Responsibilities**: · First point of contact for all technical support calls · Log tickets into the JIRA Ticketing system · Prioritize and troubleshoot issues either in person or using remote control software · Resolve hardware and software technical issues · Rem ...
-
Service Desk Analyst
13 hours ago
First Nations Health Authority Vancouver, Canada**FNHA Overview**: · The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders. · The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations t ...
-
Service Desk Analyst
1 week ago
Eminence Organic Skin Care Vancouver, Canada**Role Summary** · **Responsibilities** · - First point of contact for all technical support calls · - Log tickets into the JIRA Ticketing system · - Prioritize and troubleshoot issues either in person or using remote control software · - Resolve hardware and software technical i ...
-
Help Desk Support Analyst
1 week ago
Help Desk Support Analyst · beBee Professionals is looking for a Help Desk Support Analyst to join our team in Vancouver. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. · Requirements ...
-
Service Desk Analyst/home Position
1 day ago
Custom Gaskets Ltd Vancouver, Canada**Requirements** · - Customer and outcome driven · - Experience working in a team environment · - A desire to continuously invest in your own capabilities · - Be available to work some nights or weekends · **Key Responsibilities** · - Deployment and configuration of new end user ...
-
Service Desk Analyst
6 days ago
BC Housing Burnaby, Canada**Position Summary**: · **SERVICE DESK ANALYST** · **Job ID: 5426** · **SHORT-TERM /FULL-TIME (6 MONTHS)** · **LOCATION: BURNABY, BC ON-SITE** · - ** Join one of BC's Top Employers**: · - ** Be part of an exceptional company culture with great employee benefits and a healthy work ...
-
Sales Operations Advisor/deal Desk Analyst
6 days ago
Boomi Careers Page Vancouver, Canada**About Boomi and What Makes Us Special** · Are you ready to work on world-changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a leader for eig ...
-
Clinical Service Desk Analyst
5 days ago
NTT DATA Burnaby, Canada**Req ID**: 68281 · This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. · NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be · We are currently seeking a · **Clinical Service Desk A ...
-
Help Desk Analyst
13 hours ago
Pattison Food Group Langley, CanadaCome join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products. · Pattison Food Group Ltd. is Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30 ...
-
Service Desk Analyst
4 days ago
Microserve Vancouver, CanadaAbout Us · At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one ...
-
help desk analyst
2 days ago
Pixel Pop Media Services LTD Vancouver, CanadaDurée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 35 to 40 hours per week · Education: · Expérience: · Education · Bachelor's degree · or equivalent experience · Work site environment · Education or training · Work setting · Computer hardware or sof ...
-
Remote Service Desk Analyst
6 days ago
Microserve Vancouver, BC, CanadaAt Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the large ...
-
Specialist - Service Desk Analyst
1 week ago
T-Net British Columbia British Columbia, CanadaBritish Columbia - Remote · Ministry of Citizens Services · Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. · Employees of the BC Public Service must be located in BC at the time of e ...
-
IT Support Service Desk Analyst
5 days ago
S.U.C.C.E.S.S. Vancouver, BC, Canadafull time · • $25.34 Per Hour · Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Department: IT · Employment Type: Permanent Full-Time (35 hours a week) · The IT Support provides IT support/ Help Desk support ...
-
Service Desk Analyst
1 day ago
CHC Helicopters Richmond, Canada Regular Full timeReach Beyond · CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when the ...
Service Desk Analyst - Vancouver, BC, Canada - Sony Pictures Imageworks
Description
Sony Pictures Imageworks is located on the unceded traditional territory of the Musqueam, Squamish, and Tsleil-Waututh First Nations. We are committed to respecting traditional lands, and working with communities towards reconciliation.
Sony Pictures Imageworks Canada Inc.
725 Granville Street, 5th Floor
Vancouver, British Columbia, Canada, V7K 1Y4
Project based, Full Time
Language in work environment - English
Benefits per company policy: include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable
Sony Imageworks Vancouver is seeking a Service Desk Analyst
Job summary
As a Level 1 Service Desk Analyst, you will be the first line of support for the organization, receiving incident reports and service requests from internal clients, recording them in the ITSM system, resolving where possible and escalating them to Level 2 or 3 if you are unable to resolve them. You will also be assigned to certain projects or other initiatives as time permits. The successful candidate will be an ambassador for encouraging positive change.
Education, Qualifications and Experience
FORMAL EDUCATION
Professional certifications
Experience
Skills and responsibilities
CUSTOMER SERVICE SUPPORT
Incident management
Systems installation and removal
Network support
Application support
Security operations
Knowledge management
Asset management
Other
The anticipated base salary for this position is $28.80 to $29.80/hr. This role may also qualify for annual incentive and/or comprehensive benefits per company policy: including healthcare, tuition reimbursement, RRSP's, sick and vacation leave, standard increases as applicable. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.
We value unique perspectives, and want diverse, unique talent to work with us. We encourage candidates from all identities to apply.
Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, or other protected characteristics.
#J-18808-Ljbffr