- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 to 40 hours per week
- Education:
- Expérience:
- Bachelor's degree
- or equivalent experience
- Education or training
- Computer hardware or software retailer/wholesaler
- Financial technology (FinTech)
- Startup company
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Consulting firm
- Private company, corporation or industry
- Private sector
- On-site customer service
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Answer inquiries from clients and other company personnel
- Install software and hardware and configure operating system software in preparation for testing
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software
- Device drivers
- Servers
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Mail server software
- Mac OS
- Salesforce
- MS Office
- MS Exchange
- Monitoring and tracking software
- Bondable
- Basic security clearance
- Willing to travel
- Willing to travel cross-border
- Travel expenses paid by employer
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Sitting
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
- 1 year to less than 2 years
- Dental plan
- Disability benefits
- Health care plan
- Registered Retirement Savings Plan (RRSP)
- Maternity and parental benefits
- Learning/training paid by employer
- On-site amenities
- Team building opportunities
- Parking available
-
Deal Desk Analyst
2 days ago
Absolute Software Vancouver, CanadaWe are looking for a highly motivated, results orientated Deal Desk Analyst to join our organization. The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers and inc ...
-
Help Desk Analyst
2 days ago
Fasken Vancouver, Canada**Who We Are** · Fasken is a leading international business law and litigation firm, and was recently voted one of Canada's Best Employers for 2023. Our firm's 950 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London and ...
-
Service Desk Analyst
2 days ago
Eminence Organic Skin Care Vancouver, CanadaRole Summary · **Responsibilities**: · First point of contact for all technical support calls · Log tickets into the JIRA Ticketing system · Prioritize and troubleshoot issues either in person or using remote control software · Resolve hardware and software technical issues · Rem ...
-
Service Desk Analyst
2 days ago
Eminence Organic Skin Care Vancouver, Canada**Role Summary** · **Responsibilities** · - First point of contact for all technical support calls · - Log tickets into the JIRA Ticketing system · - Prioritize and troubleshoot issues either in person or using remote control software · - Resolve hardware and software technical i ...
-
Help Desk Support Analyst
4 days ago
Help Desk Support Analyst · beBee Professionals is looking for a Help Desk Support Analyst to join our team in Vancouver. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. · Requirements ...
-
Boomi Careers Page Vancouver, Canada**About Boomi and What Makes Us Special** · Are you ready to work on world-changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a leader for eig ...
-
Service Desk Analyst
1 day ago
BC Housing Burnaby, Canada**Position Summary**: · **SERVICE DESK ANALYST** · **Job ID: 5426** · **SHORT-TERM /FULL-TIME (6 MONTHS)** · **LOCATION: BURNABY, BC ON-SITE** · - ** Join one of BC's Top Employers**: · - ** Be part of an exceptional company culture with great employee benefits and a healthy work ...
-
Service Desk Analyst
4 hours ago
Sony Pictures Imageworks Vancouver, BC, CanadaSony Pictures Imageworks is located on the unceded traditional territory of the Musqueam, Squamish, and Tsleil-Waututh First Nations. We are committed to respecting traditional lands, and working with communities towards reconciliation. · Sony Pictures Imageworks Canada Inc. · ...
-
Remote Service Desk Analyst
1 day ago
Microserve Vancouver, BC, CanadaAt Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the large ...
-
Specialist - Service Desk Analyst
1 week ago
T-Net British Columbia British Columbia, CanadaBritish Columbia - Remote · Ministry of Citizens Services · Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. · Employees of the BC Public Service must be located in BC at the time of e ...
-
Service Desk Analyst Tier 2
4 hours ago
Microserve Vancouver, BC, CanadaAbout Us · At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one ...
-
Service Desk Analyst
1 day ago
CHC Helicopters Richmond, Canada Regular Full timeReach Beyond · CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when the ...
-
IT Service Desk Analyst
1 day ago
Refrigerative Supply Limited Burnaby, CanadaScopeof the position · You are a self-motivatedachiever who gains satisfaction from providing excellent customer service andthrives in a high-paced team environment. This role includes handling servicerequests, incident management and administrative duties. You are excited about ...
-
Dynamics 365 Ax Support Analyst
2 days ago
NTT Data Services Vancouver, CanadaWe are currently seeking a · **Dynamics 365 AX Support Analyst** to join our team in · **Vancouver, BC (remote).** · Applications/Functions Supported · - ** **Custom business module, Accounts payable, Accounts receivable, General ledger, Product information management, Inventory ...
-
Digital Business Services Manager
1 day ago
Smythe Vancouver, Canada**Digital Business Services (DBS) Manager** (Full-time, permanent) · Smythe LLP (Smythe) is looking for an experienced, team-orientated Digital Business Services (DBS) Manger to help advance the technology objectives of our firm. · **Our firm** · Smythe LLP is a leading professio ...
-
IT Onsite Support Analyst
1 day ago
VC3 Vancouver, CanadaThe Onsite Support Analyst (OSA) is responsible for providing technical assistance and support to VC3 clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determi ...
-
Financial Assistant
2 days ago
UBC Vancouver, CanadaStaff - Union · Job Category · CUPE 2950 · Job Profile · CUPE 2950 Salaried - Financial Proc. Spec 2 (Gr2) · Job Title · Financial Assistant · Department · Business Operations Support | Museum of Anthropology · Compensation Range · $4, $4,241.00 CAD Monthly · Posting End Date · M ...
-
IT Manager
1 day ago
Smythe LLP Vancouver, Canada**Digital Business Services (DBS) Manager (Full-time, permanent)** · Smythe LLP (Smythe) is looking for an experienced, team-orientated **Digital Business Services (DBS) Manger** to help advance the technologyobjectives of our firm. · **Our firm** · Smythe LLP is a leading profes ...
-
SAP Business Analyst
1 day ago
The City of Vancouver Vancouver, Canada**Requisition ID**:40995 · **Organization** · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consi ...
-
User Support Technician
2 days ago
Vorum Vancouver, CanadaWork Term: Permanent · - Work Language: English · - Hours: 40 hours per week · - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 3 years to less than 5 years · - or equivalent experience · **Work setting ...