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Kitchener

    Customer Care Associate - Waterloo, Canada - Definity Careers

    Definity Careers
    Definity Careers Waterloo, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    What can you expect in this role

    • Your shift will be scheduled between 8:00AM and 8:00PM EST
    • Respond promptly and professionally to incoming inquiries by telephone, or email
    • Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
    • Establish and maintain good rapport with customers by using positive language and anticipating their needs
    • Gather all necessary information, inputting it accurately into company database
    • Provide the insured with basic information on coverage, and arrange any necessary supplemental services
    • Provide data tracking support and manage spreadsheets What do you bring to the role?
    • Exceptional communication skills, both verbal and written
    • Strong customer service, problem solving and resolution skills
    • Proven ability to multi-task and think on your feet in a fast-paced environment
    • Ability to work independently and in a team environment
    • Strong attention to detail to ensure accuracy of information
    • No insurance industry experience required
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