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    Technical Onboarding Manager, Commercial bank - Mississauga, Canada - Citi

    Citi
    Citi Mississauga, Canada

    3 days ago

    Default job background
    Full time
    Description

    The Technical Onboarding Manager is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

    Responsibilities:

  • Responsible for customer interaction, documentation issuance, review and system setups.
  • Demonstrates high level of diligence, motivation and organizational skills.
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
  • Monitors customer satisfaction and service level and drives process changes.
  • Coordinates the efforts of a single team. Manages workflow within the department/function; entails managing volumes and ensuring work is handled efficiently, handles escalations prior to going to manager, may resolve non-routine or escalated issues.
  • Manages projects relative to the group. Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Responsible for training new hires and lower level staff; provides feedback and coaching to team.
  • Resolves first level employee issues.
  • Serves as the "technical expert", provide technical guidance to resolve problems.
  • Provides manager with feedback for performance reviews, may write appraisals, may participate in appraisals. Identifies and implements process improvements to enhance efficiencies.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    • Qualifications:

  • 5-8 years of relevant experience
  • Finance or economics education background
  • Intermediate to senior level experience with corresponding people management experience.
  • Good interpersonal communication skills. Able to communicate with internal and external business partners.
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Demonstrated Project management skill including financial cost management skill.
  • Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts.
  • Ability to achieve business objectives without compromising on controls and risk parameters established. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk.
  • Education:
  • Bachelor's/University degree or equivalent experience

    • Job Family Group:

    Customer Service

    Job Family:

    Institutional Client Onboarding

    Time Type:

    Full time

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