Bilingual Customer Service Representative - Toronto, Canada - Equitable Life of Canada

Equitable Life of Canada

Verified Company

Toronto, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential.

Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff.

Join Equitable Life today.

Position Title:
Bilingual Customer Service Representative - Savings and Retirement

Reports To:
Supervisor, Savings & Retirement Operations

Department:
Savings & Retirement

Term:
Permanent Full-Time

Schedule: 11:00 AM to 7:00 PM EST / 11:30 AM to 7:30 PM EST

If you are a skilled multi-tasker, enjoy problem-solving, and consider yourself a people person through and through, then consider a role on our S&R Contact Centre team.

This is a great opportunity to join an outstanding team and work for one of Waterloo Region's Top Employers for 2023

What you will be doing:

Consistently provide clear, concise information regarding all inquiries, such as status updates, financial transactions, policy values and details, product changes, policyholder mailings, corporate communications (financial statements) on current and past plans sold by the company
Ensure appropriate documentation is completed in a timely basis for further processing or future handling
Regularly assist as necessary to address service concerns, RRSP season volumes, etc.
Remain current on all general aspects of Life and Annuity products and plan features, taxation, legislation

What you will bring:

Excellent verbal and written communication skills in English and French (mandatory)
Exceptional listening skills
Excellent problem solving and negotiation skills
A natural desire to provide customer service, with proven ability to go beyond service expectations for client retention
Demonstrate patience and empathy while maintaining professionalism
Ability to handle high stress levels and a fastpaced environment
Strong knowledge of Savings & Retirement general operations and industry knowledge of accumulation and payout products and applicable legislation for registered and nonregistered products
Strong multitasking abilities and prioritization skills to ensure client's needs are met while maintaining published service standards
Ability to "think on your feet" and deal with a multitude of demanding situations
Strong mathematical aptitude
ACS designation or working towards
Quick study with ability to retain and reference information

What's in it for you:

A healthy worklife balance with employee wellness top of mind
Annual bonus program, annual vacation allowance, and companypaid benefits program
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the company's pension program with employer matching
Employee resource groups that support an inclusive work environment
Tuition support and specialized program assistance
A company subsidized cafeteria with a variety of daily options
Discounts on company products and services, and access to exclusive employee perks
Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to: