IT Support Analyst - Winnipeg, Canada - University of Manitoba

University of Manitoba

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The University of Manitoba is a driving force of innovation, discovery and advancement.

Our momentum is propelled by our campus community - UM faculty, staff and students whose determination and curiosity shape our world for the better.

Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main campuses in Winnipeg, satellite campuses throughout Manitoba, and world-wide research, UM's impact is global.

Discover outstanding employee benefits, experience world-class facilities and join a dynamic community that values reconciliation, sustainability, diversity, and inclusion. We are one of Manitoba's Top Employers and one of Canada's Best Diversity Employers. At the University of Manitoba, what inspires you can change everything.

The opportunity:

The position is an IT end user Support Analyst, providing computer related assistance to university faculty and staff members. The incumbent is responsible for providing excellent customer technical service.

The incumbent will provide assistance through in-person work site visits, telephone or remote support tools to provide technical assistance and resolve computer related problems.

The incumbent will be required to install, configure, or repair computer hardware and software related problems using defined processes.

The qualifications and experience we're looking for:

A Bachelor's degree or college diploma in Computer Science or related field is required.
ITIL (Information Technology Infrastructure Library) Foundations certification preferred.
Help Desk Institute Support Centre Technician certification preferred.
One year of experience working in a desk side/onsite support environment and working with an IT Management software tool required.
Experience dealing with people required.
An acceptable equivalent combination of education and experience may be considered.
Knowledge of computer hardware and software used at the University of Manitoba required.
Advanced knowledge of current Windows and Apple operating systems required.
Excellent troubleshooting skills in workstations, laptops, printers, fax machines and scanners required.
Knowledge of MS Active Directory, MS Exchange and SCCM for support, management and imaging of workstations required.
Knowledge or wireless network configurations required.
Excellent knowledge of web browsing software to research solutions to complex problems required.
Ability to work quickly and calmly under pressure and have a good deal of patience required.
Excellent customer service and interpersonal skills required.
Strong collaboration and communication skills required.
Demonstrated workload organization and prioritization skills required.
Demonstrated teamwork/collaboration skills required.
Demonstrated analytical skills required.
Ability to handle stress and varying workloads required.
Excellent communication skills (both verbal and listening) and the ability to deal effectively with people who possess varying levels of computer skills required.
Ability to communicate clearly with differing levels of employees and management required.
Must have a good command of the English language.
Good manual dexterity, mobility and eyesight required.
Ability to work independently and in a team environment required.
Must be available to work evenings as well as occasional overtime.
Must be available to work at both campuses.
Satisfactory work record, including satisfactory attendance and punctuality, is required.

Why the University of Manitoba?
Along with being one of Manitoba's top employers, we are proud to provide a collaborative and enriching work environment.

In addition to a strong compensation package with a competitive salary, the University provides an exceptional workplace that includes:

Comprehensive group benefits and pension plan.
Competitive vacation time.
Employee and Family Assistance Program.
A full spectrum of professional development opportunities.

Closing Date:
January 5, 2023

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).

If you require accommodation supports during the recruitment process, please contact Please note this contact information is for accommodation reasons only.

Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of _The Freedom of Information and Protection of Privacy Act_ (Manitoba).

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