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    Senior DBA Claims Specialist - Oakville, ON, Canada - Zurich NA

    Zurich NA
    Zurich NA Oakville, ON, Canada

    1 week ago

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    Description

    At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Addison and Dallas.

    Zurich is currently seeking a Senior Claims Specialist to join our team in Addison, Texas (Dallas). In this role, you will be primarily responsible for handling of Defense Base Act (DBA) claims. Additionally, you may handle some Longshore, Jones Act, or Foreign Voluntary claims.

    Key Responsibilities:

    Investigate DBA claims to determine applicable coverage and liability.

    Document claim files thoroughly to support payment decisions.

    Set appropriate reserves within authority levels and comply with special handling requirements.

    Develop and maintain positive customer relationships, anticipating needs, and recommending changes as necessary.

    Directing counsel on an ongoing basis to guide each claim to the appropriate outcome.

    Basic Qualifications:

    • Bachelor's Degree and 6+ years of experience in Claims and/or Litigation Management

    OR

    • Juris Doctor and 2+ years of experience in Claims and/or Litigation Management

    OR

    • Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management

    OR

    • Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management

    OR

    High School Diploma Equivalent and 8+ years of experience in Claims and/or Litigation Management

    Must obtain and maintain required adjuster license(s)

    Proficiency in Microsoft Office

    Knowledge of insurance regulations, markets, and products

    Experience in handling of Defense Base Act (DBA) claims

    Preferred Qualifications:

    Experience handling USLH / Longshore, Jones Act, and Foreign Voluntary Claims

    Experience handling Workers Compensation Claims in Arkansas, Oklahoma, and Texas

    Experience handling Worker Compensation claims of high exposure

    Effective negotiation skills and experience representing a carrier or TPA in mediations.

    Property & Casualty Insurance Experience

    Effective verbal and written communication skills

    Strong analytical, critical thinking, and problem-solving skills

    Strong multitasking and prioritization abilities

    Experience collaborating in a team environment and building cross-functional working relationships

    Proactive sharing of insights and gathering unique perspectives from other teams/functions

    Understanding, analysis, and application of insurance policy components for complex claims

    Ability to follow reserving process for indemnity and expense in analyzing potential exposure of complex claims

    Ability to determine scope and exposure for complex claims

    Leveraging trends and relationships to provide high-quality customer service

    Identification, understanding, and explanation of complex financial and/or actuarial trends/concepts

    Effective communication of coverage determinations to customers/clients/brokers for complex claims

    Directing counsel on an ongoing basis to guide the course of complex litigation and settlement strategies

    As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( ).

    A future with Zurich. What can go right when you apply at Zurich?

    Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere ( to learn more.

    As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

    Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

    Remote Working: Hybrid

    Schedule: Full Time

    Employment Sponsorship Offered: No

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