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    Customer Success Engineer - Toronto, Canada - ATS Spec Solutions

    ATS Spec Solutions
    ATS Spec Solutions Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Job description

    ATS is the industry leader in using technology to revolutionize engineering and design processes. We create tools to help engineers and architects to integrate complex systems quickly and accurately for North America's most exciting building projects.

    ATS has a strong work ethic committed to delighting clients and providing them with exceptional service. Our thriving and motivated culture is the heartbeat of our organization. We hope you will become a part of it

    Reporting directly to the Vice President of Customer Experience, the Customer Success Engineer will be responsible for leading the process of bringing new customers onto AutoQuote's AI capabilities.

  • 3+ years of experience in a customer-facing role
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Strong problem-solving skills with an ability to analyze situations and provide innovative solutions.
  • Proven track record of maintaining high customer satisfaction rates.
  • Improve client sentiment and Customer Lifetime Value (CLTV).
  • Document and resolve customer inquiries.
  • Provide Client updates as required.

    • Project Management and Training Delivery

  • Set the path for success for the customer using AI : confirm a common understanding of project scope, delivery approach, task ownership, and deliverables.
  • Control and communicate the project scope, schedules, and risk.
  • Support weekly training and project discussions with the Customer Success Representative, review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value"

    • Responsibilities

  • Become a knowledgeable product expert in all aspects of AI capabilities in AutoQuote
  • Lead the training session and onboard customers from kick off planning to ensuring a successful transition to post go live Support and Customer Success teams.
  • Collaborate with our customers to understand their business requirements, goals, and objectives focus on a successful experience with AI
  • Perform the initial setup and configuration of the customers account prior to account delivery, ensure the setup aligns to the customers business requirements.
  • Manage all project deliverables after initial account set up, dates / milestones, and risks to ensure the customer successfully completes their required work activities.
  • Act as the subject matter expert throughout the client's on-boarding journey, consulting on best practices and how-to questions.
  • Participate in Onboarding team activities focused on enhancing / improving our existing training materials, product documentation, and how to videos.
  • Support any new AI initiatives such as training for HVAC, Electrical ect.

    • Your Life and Career at ATS:

    ATS is dynamic, industrious, innovative and collaborative. We believe diverse and inclusive organizations create work environments that are inventive and open-minded, where people spark new ideas and explore alternatives. At ATS, we offer the following to make sure you have a rewarding and enjoyable experience:

  • Competitive salary
  • Career advancement opportunities
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • A culture that promotes a healthy, fulfilling work-life balance
  • Free parking
  • Foosball, Ping Pong Table & basketball net
  • Gym facilities
  • Epic year-round employee events

    • To learn more about our company visit our web page:

    Allied Technical Solutions Inc. values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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