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    Customer Service Representative - Oakville, Canada - FCT

    FCT
    FCT Oakville, Canada

    3 days ago

    Default job background
    Temps plein
    Description

    Sommaire de la compagnie

    Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée.

    FCT offre la meilleure assurance titres de l'industrie et fournit des solutions de recouvrement et d'autres produits et services aux professionnels juridiques, du crédit, de l'évaluation et de l'immobilier partout au Canada. Chez FCT, vous aurez l'occasion de bâtir une carrière intéressante. Joignez-vous à nous pour nous aider à poursuivre notre travail excitant et à exercer une grande influence sur nos collègues, nos clients et les collectivités.

    Sommaire du poste

    Nous sommes toujours à la recherche d'excellents talents; de personnes qui font preuve d'engagement profond envers la clientèle et le marché que nous desservons. Si vous désirez vous joindre à une entreprise qui s'est engagée envers le succès de chacun de ses employés et qui offre des défis, des objectifs et des occasions de croître, tant au niveau personnel que professionnel, dans un environnement axé sur le travail d'équipe, vous aimerez travailler avec nous Nous comprenons que la promotion d'un environnement diversifié et inclusif est essentielle au succès de nos activités, et nous y travaillons activement chaque jour.

    As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will the first point of contact for your customers and you will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional and friendly along with having attention to detail and the ability to think outside of the box. In your role as a Customer Service Representative you will be an expert on the process and requirements in order to ensure the transaction closes smoothly and on time.

    HERE'S HOW YOU'LL CONTRIBUTE:

  • Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner
  • Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required
  • Ensure service standards are being met by processing designated Lender follow-up in accordance with the applicable program
  • Communicate file updates to internal and external partners using internal computer systems.
  • Organize rush requests
  • Assist with preparation of document packages and reporting
  • Meet and exceed customers needs and expectations, escalating all issues to the department manager

    • HERE'S WHAT YOU'LL BRING:

  • Minimum one year of customer service experience in a call center environment
  • Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset
  • Exceptional phone manner with strong communications and interpersonal skills
  • Proven ability to problem solve and prioritize issues
  • Detail oriented and proven ability to multi-task in a fast paced environment
  • Ability to exercise good judgment in protecting confidential information
  • Intermediate computer skills in MS Office products (Word, Excel and PowerPoint);
  • Our core hours of operation are 8:00 a.m. -9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9p.m.

    • VOICI CE QUI NOUS DISTINGUE :

    Grâce au mentorat, à des outils novateurs et à une variété de programmes qui mobilisent et récompensent les employés, nous donnons à chacun d'eux les moyens d'exceller et d'obtenir des résultats.

  • Une gamme complète d'avantages sociaux comprenant des soins de santé virtuels et un programme d'aide aux employés et à la famille.
  • Un régime d'épargne-retraite collectif assorti d'une cotisation patronale de contrepartie.
  • Des congés payés généreux.
  • Des modalités de travail hybrides.
  • Des occasions de bénévolat rémunéré et des programmes de dons de bienfaisance jumelés.
  • Des programmes de reconnaissance des employés assortis de primes de recommandation.
  • D'éventuels incitatifs fondés sur le rendement.
  • La possibilité de participer à notre régime d'actionnariat.
  • Et plus encore

    • .

    En vous joignant à nous, vous ferez non seulement partie d'une entreprise primée, mais également d'un effectif engagé et habilité à réussir.

    Merci d'avoir pris FCT en considération. Nous avons hâte de vous rencontrer.

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