- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
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Inside Service Agent
Found in: Appcast CA C2 A - 5 days ago
Allstate Canada Ontario, CanadaThrough our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. · Role Designati ...
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Agente ou agent au Service du public
Found in: Jooble CA O C2 - 5 days ago
Fonction publique de l'Ontario Toronto, ON, CanadaPostulez d'ici: le lundi 5 février h59min HNE · Étapes Du Concours : Examen des candidatures · Environ 726 personnes ont posé leur candidature à ce concours. Nous trions TOUTES les candidatures reçues avant et jusqu'à la date de clôture, puis nous les classons en fonction des ...
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Customer Service Agent
Found in: Jooble CA O C2 - 5 days ago
Bally's Toronto, ON, CanadaCustomer Service Agent - Japanese Speaking Are you passionate about building relationships and ensuring customer success? Want the opportunity to use your Japanese language skills on an everyday basis? Who we are · Simplicity is a services provider to Bally's Interactive is the ...
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Guest Service Agent
Found in: Jooble CA O C2 - 3 days ago
Drake Art Ontario, CanadaCelebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We're more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional h ...
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Inside Service Agent
Found in: Jooble CA O C2 - 1 day ago
Allstate Ontario, CanadaThrough our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. · Role Designati ...
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Guest Service Agent
Found in: Jooble CA O C2 - 4 days ago
Drake Art Toronto, ON, CanadaCelebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We're more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional h ...
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Agente ou agent au Service du public
Found in: Jooble CA O C2 - 5 days ago
Fonction publique de l'Ontario Toronto, ON, Canada1 Temporaire(s) - jusqu'à 12 mois · 04OAD - Personnel de bureau 04 · Guidé par notre mission d'inspirer la passion pour l'aventure humaine de la découverte, le Centre des sciences plonge les visiteurs dans l'apprentissage permanent, est un maillon essentiel des écosystèmes de l ...
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Customer Service Agent
Found in: beBee S2 CA - 3 weeks ago
Jazz Aviation LP Toronto, Canada Part timeJazz was voted one of Canada's Best Diversity Employers and one of Canada's Top Employers for Young People in 2023 · As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for g ...
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Customer Service Agent
Found in: Jooble CA O C2 - 5 days ago
Bally's Toronto, ON, CanadaCustomer Service Agent - Night Shift - Japanese Speaking Are you passionate about building relationships and ensuring customer success? Want the opportunity to use your Japanese language skills on an everyday basis? Who we are · Simplicity is a services provider to Bally's Inter ...
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Guest Service Agent
Found in: Talent CA C2 - 3 days ago
Silver Hotel Group Toronto, Canada Part timeGuest Services Agent · We are currently looking for a Guest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. · What We Offer · Work ...
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Customer Service Agent
Found in: beBee S2 CA - 3 weeks ago
Jazz Airline Toronto, Canada Part timeJob Description - Customer Service Agent (PT) (YTZ The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception: Some positions may remain posted for applicant evaluation on an as needed bas ...
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Vehicle Service Agent
Found in: Talent CA C2 - 2 days ago
Sixt Toronto, Canada Full timeVehicle Service Agent · Branches & Operations Vollzeit Toronto Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle SIXT is looking for a Vehicle Service Attendant (VSA). The VSA will be responsible for the interior and exterior cleaning of our Rental Flee ...
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Customer Service Agent
Found in: beBee S2 CA - 3 weeks ago
Jazz Airline Toronto, Canada Full timeJob Description - Customer Service Agent (FT) (YTZ The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception: Some positions may remain posted for applicant evaluation on an as needed bas ...
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Guest Service Agent
Found in: beBee S2 CA - 3 weeks ago
Hilton Toronto Toronto, Canada Part timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? · As Guest Service Agent, you will serve on the Front Office Team, to provide se ...
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Guest Service Agent
Found in: beBee S2 CA - 2 weeks ago
Sodexo Canada Ltd Toronto, Canada Full timeWelcoming guests as they arrive at the property and making a positive first impression · Checking guests in, issuing cards, and showing visitors to their destination · Monitoring phones and e-mails to assist guests and address their questions before, during, and after their stay ...
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Customer Service Agent
Found in: beBee S2 CA - 3 weeks ago
Bally's Interactive - Toronto Toronto, Canada Full time· Customer Service Agent - Night Shift - Japanese Speaking · Are you passionate about building relationships and ensuring customer success? · Want the opportunity to use your Japanese language skills on an everyday basis? · Who we are · Simplicity is a services provider to Bally ...
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Guest Service Agent
Found in: Talent CA C2 - 5 days ago
Easton's Group of Hotels Toronto, CanadaJob overview · Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. · Duties and Responsibilities · Welcomes guests in a friendly, prompt, and professional manner. · Register ...
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Customer Service Agent
Found in: beBee S2 CA - 4 weeks ago
Bally's Interactive - Toronto Toronto, Canada Full time· Are you passionate about building relationships and ensuring customer success? · Want the opportunity to use your Japanese language skills on an everyday basis? · Who we are · Simplicity is a services provider to Bally's Interactive is the digital arm of one of the world's lea ...
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Crypto customer service agent
Found in: Appcast CA C2 A - 4 days ago
Zetatech Services Inc Toronto, CanadaCompany Description · We are a dynamic and innovative non-custodial cryptocurrency exchange, poised to make a significant impact in the world of digital finance. · Role Description · This is a full-time hybrid role for a Crypto Customer Service Agent at Zetatech Services Inc loca ...
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Financial Services Customer Service Agent
Found in: Jooble CA O C2 - 5 days ago
goeasy Ontario, Canadaeasyhome is Canada's largest lease-to-own business We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans. · As a Financial Service Representative, you'll be responsible ...
Guest Service Agent - Toronto, Canada - Hilton
Description
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all