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    Inside Service Agent - Ontario, Canada - Allstate Canada

    Allstate Canada
    Allstate Canada Ontario, Canada

    3 days ago

    Default job background
    Insurance
    Description

    Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

    Role Designation: Home-Based (rotating shifts)

    Contact Centre is open - Monday to Friday, 7 am to 8 pm

    Job description:

    Our team is growing, and we are actively looking to hire Trilingual/Bilingual Inside Service Agent focused professionals to join our team Reporting to the Manager, Inside Service, you will be responsible to service, take first notice of loss (FNOL) calls and upsell Allstate home and auto insurance products.

    Accountabilities:

    • Analyze the client's current and future requirements and make recommendations on products that would best suit their needs.
    • Provide personalized service while being a Trusted Advisor with respect to insurance.
    • Promoting features and benefits as part of ongoing portfolio reviews.
    • Manage policy renewal process and client inquiries to make changes to their policies.
    • Reply to on-line requests.
    • Upselling and cross selling Auto and Property products in accordance with the Allstate's underwriting guidelines.
    • Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.
    • Handle client claims calls. Provide support and guidance when handling First Notice of Loss (FNOL) initial claim calls; Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor.

    Qualifications:

    • Must have OTL or General level 1 Insurance License or willing to obtain for the province you are located in.
    • 1-3 years customer service experience.
    • Trilingual/Bilingual Mandarin and/or Cantonese & English.
    • Proficient computer skills in MS Office applications.
    • Willingness to work evenings.

    Bonus qualification:

    • Call center, insurance and upselling experience is preferred.

    Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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