- Welcoming guests as they arrive at the property and making a positive first impression
- Checking guests in, issuing cards, and showing visitors to their destination
- Monitoring phones and e-mails to assist guests and address their questions before, during, and after their stay
- Telling guests about special features, such as the spa, on-site restaurants, and any events
- Addressing concerns or complaints and resolving issues by providing excellent service
- Maintaining accurate records of guest interactions and transactions
- Noting important details, such as allergies, special occasions, or room requests to accommodate guests
- Coordinating with the maintenance and cleaning teams to ensure rooms and shared spaces remain tidy
- Providing important safety and security information to guests and communicating with security if there are any issues or suspicious activity
- Monitoring guest satisfaction and responding to or implementing feedback
- Maintaining professionalism and being courteous while following the property's policies and procedures
- Creating a welcoming environment to ensure a positive guest experience during their stay
- At least 2 years' experience in a similar hospitality environment
- Exceptionally service oriented with good communication and interpersonal skills
- Well-organized multi-tasker
- Software skills include Delphi, CVENT, Microsoft Office, Social Tables
- Experience in meeting, bookings and hotel reservations processes and software
- Must be a self-starter, able to take initiative, running projects from start through to completion with minimal oversight
- Post-secondary diploma / degree in Hospitality Management is preferred
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Inside Service Agent
Found in: Appcast CA C2 A - 2 days ago
Allstate Canada Ontario, CanadaThrough our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. · Role Designati ...
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Guest Service Agent
Found in: Jooble CA O C2 - 1 day ago
Drake Art Ontario, CanadaCelebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We're more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional h ...
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Agente ou agent au Service du public
Found in: Jooble CA O C2 - 2 days ago
Fonction publique de l'Ontario Toronto, ON, CanadaPostulez d'ici: le lundi 5 février h59min HNE · Étapes Du Concours : Examen des candidatures · Environ 726 personnes ont posé leur candidature à ce concours. Nous trions TOUTES les candidatures reçues avant et jusqu'à la date de clôture, puis nous les classons en fonction des ...
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Guest Service Agent
Found in: Talent CA C2 - 1 day ago
Silver Hotel Group Toronto, Canada Part timeGuest Services Agent · We are currently looking for a Guest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. · What We Offer · Work ...
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Customer Service Agent
Found in: Jooble CA O C2 - 2 days ago
Bally's Toronto, ON, CanadaCustomer Service Agent - Night Shift - Japanese Speaking Are you passionate about building relationships and ensuring customer success? Want the opportunity to use your Japanese language skills on an everyday basis? Who we are · Simplicity is a services provider to Bally's Inter ...
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Guest Service Agent
Found in: Jooble CA O C2 - 2 days ago
Drake Art Toronto, ON, CanadaCelebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We're more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional h ...
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Customer Service Agent
Found in: Jooble CA O C2 - 2 days ago
Bally's Toronto, ON, CanadaCustomer Service Agent - Japanese Speaking Are you passionate about building relationships and ensuring customer success? Want the opportunity to use your Japanese language skills on an everyday basis? Who we are · Simplicity is a services provider to Bally's Interactive is the ...
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Guest Service Agent
Found in: Talent CA C2 - 6 days ago
Skye Hotel Toronto, Canada Full timeGuest Service Agent · Indulge in a sanctuary where every aspect caters to your comfort. · At Skye Hotel, we've crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant loca ...
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Customer Service Agent
Found in: beBee S2 CA - 3 weeks ago
Jazz Airline Toronto, Canada Full timeJob Description - Customer Service Agent (FT) (YTZ The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception: Some positions may remain posted for applicant evaluation on an as needed bas ...
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Guest Service Agent
Found in: Talent CA C2 - 4 days ago
The Drake Toronto, Canada Full timeCelebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We're more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional h ...
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Agente ou agent au Service du public
Found in: Jooble CA O C2 - 2 days ago
Fonction publique de l'Ontario Toronto, ON, Canada1 Temporaire(s) - jusqu'à 12 mois · 04OAD - Personnel de bureau 04 · Guidé par notre mission d'inspirer la passion pour l'aventure humaine de la découverte, le Centre des sciences plonge les visiteurs dans l'apprentissage permanent, est un maillon essentiel des écosystèmes de l ...
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Vehicle Service Agent
Found in: Talent CA C2 - 18 hours ago
Sixt Toronto, Canada Full timeVehicle Service Agent · Branches & Operations Vollzeit Toronto Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle SIXT is looking for a Vehicle Service Attendant (VSA). The VSA will be responsible for the interior and exterior cleaning of our Rental Flee ...
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Customer Service Agent
Found in: beBee S2 CA - 3 weeks ago
Jazz Aviation LP Toronto, Canada Part timeJazz was voted one of Canada's Best Diversity Employers and one of Canada's Top Employers for Young People in 2023 · As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for g ...
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Guest Service Agent
Found in: beBee S2 CA - 3 weeks ago
Hilton Toronto, Canada OTHERA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. · What will I be doing? · As Guest Service Agent, you will serve on the Front Office Team, to provide ...
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Customer Service Agent
Found in: beBee S2 CA - 3 weeks ago
Jazz Airline Toronto, Canada Part timeJob Description - Customer Service Agent (PT) (YTZ The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception: Some positions may remain posted for applicant evaluation on an as needed bas ...
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Guest Service Agent
Found in: beBee S2 CA - 3 weeks ago
Hilton Toronto Toronto, Canada Part timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? · As Guest Service Agent, you will serve on the Front Office Team, to provide se ...
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Customer Service Agent
Found in: beBee S2 CA - 2 weeks ago
Bally's Interactive - Toronto Toronto, Canada Full time· Customer Service Agent - Night Shift - Japanese Speaking · Are you passionate about building relationships and ensuring customer success? · Want the opportunity to use your Japanese language skills on an everyday basis? · Who we are · Simplicity is a services provider to Bally ...
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Guest Service Agent
Found in: Talent CA C2 - 4 days ago
Easton's Group of Hotels Toronto, Canada Part time UNIONJob Overview · Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. · Duties and Responsibilities · Welcome guests in a friendly, prompt and professional manner. · Register gu ...
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customer service agent
Found in: Talent CA 2 C2 - 4 days ago
Scout Talent Inc. Toronto, CanadaEducation: · Expérience: · Education · No degree, certificate or diploma · Experience · 7 months to less than 1 year · Health benefits · Dental plan · Health care plan · Financial benefits · Bonus · Other benefits · Learning/training paid by employer · Team building opportuniti ...
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Guest Service Agent
Found in: Talent CA C2 - 2 days ago
Easton's Group of Hotels Toronto, CanadaJob overview · Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. · Duties and Responsibilities · Welcomes guests in a friendly, prompt, and professional manner. · Register ...
Guest Service Agent - Toronto, Canada - Sodexo Canada Ltd
Description
Value Behaviours:
Serving Clients and Customers
Clear and Strong Communication skills
Drive and Dependability
Providing Quality Services
Desire to ask "What's Next" and Continually Grow
· Flexible work environment
· Competitive compensation & great employee benefits
· Training and development programs
· Countless opportunities for growth
· Corporate responsibility & sustainability
· Canada's Top Employers for Young People 2019
· Canada's Best Employers by Forbes 2019
· Diversity Inc. Top 50 employer 2019
· And so much more
Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
Pay Rate: $18.00 per hour,
Job Types: Full-time Permanent
Thank you for your interest in Sodexo.
Please note that only those candidates under consideration will be contacted.
Follow us on social media to see first-hand what we are all about
Instagram: @SodexoCanadaCareers
Twitter: @SodexoJobsCA
LinkedIn: Sodexo Canada Careers
Company DescriptionSodexo is the global leader in services that improve Quality of Life in the corporate, education, healthcare, and remote site segments. An essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity as we deliver more than 850 food and facilities management solutions across 750+ sites.
Grow your career with a company that shares your passion Sodexo Canada has the position you are looking for. One of our fast-paced dining outlets is looking for an energetic, cross trainable and courteous individual that will work as a Guest Service Agent - Full Time