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    Partnerships Strategic Operations Manager, Networks - Toronto, ON, Canada - Stripe

    Stripe
    Stripe Toronto, ON, Canada

    3 weeks ago

    Default job background
    Description

    Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

    About the team

    The Partnerships Strategic Operations (PSO) team sits within the Partnerships organization and is a key component of Stripe's success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of engineers and partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe's continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team's impact. The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users.

    What you'll do

    We are looking for an operations manager to join our team and provide operational support across a number of key financial institutions. You'll interact with partners directly and mutually drive efforts to launch new integrations and functionality, improve operations, drive incident resolution procedures, and use metrics to track and improve performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners' senior executives.

    Responsibilities

    • Build and own technical operations relationships with network partners
    • Work cross-functionally with a number of Stripe teams – including Engineering, Product, Partner Development and others – to build integrations, products, support deals, and drive process enhancements
    • Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
    • Identify inefficiencies in Stripe's operating model and drive new solutions (including defining technical and operational requirements) to address them
    • Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery
    • Help to define and implement metrics to measure and improve partner health
    • Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations

    Who you are

    We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

    • 7+ years of technical project/program management and/or business operations experience
    • Experience managing external relationships
    • Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
    • Strong analytical skills with excellent problem solving abilities
    • Excellent interpersonal and communication skills (verbal and written)
    • The willingness to travel, when necessary

    Preferred qualifications

    • Experience with networks, e-commerce, or payments
    • Knowledge of and experience with payment technologies and ecosystem
    • Basic to intermediate SQL or API knowledge
    • Experience in a high growth technology company
    • Ability to understand and map technical system architecture and requirements
    Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

    The annual US base salary range for this role is $134,400 - $201,600. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

    Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

    At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

    #J-18808-Ljbffr
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