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    Community Manager - Toronto, Canada - Baycrest

    Baycrest
    Baycrest Toronto, Canada

    Found in: Talent CA C2 - 1 week ago

    Default job background
    Full time/Regular
    Description
    Responsibilities include but are not limited to:Responsibilities include but are not limited to:

    Community Management:

  • Act as the Community Champion, representing the community online or at events and advocating its benefits.
  • Actively monitor and engage with community members across platforms, providing exceptional and prompt customer support for inquiries and concerns.
  • Assist with the planning and organizing of various community events, including logistics and execution.
  • Liaise with partners, service providers, facilitators, and community members.
  • Support overall community operations and logistics.
  • Monitor and report on community KPIs for strategic decision-making and to enhance overall community engagement.

    • Content Strategy:

  • Collaborate closely with Marketing and Product Managers to align community and marketing strategies.
  • Develop and implement a comprehensive community engagement and content marketing strategy to drive growth in membership, engagement and brand awareness.
  • Research audience trends, topics, and industry insights to inform content development.
  • Create, schedule, and monitor daily digital content (including newsletters), providing insights into success metrics and report findings to management.
  • Work closely with programs and marketing teams to develop engaging content supporting community initiatives.
  • Moderate and leverage community-driven content and spotlight user-driven stories for wider visibility.
  • Source and create resources to creatively enhance the knowledge of community members.
  • Delivery and coordination of digital products as needed, e.g., event promotions, recruitment materials, web assets.

    • Platform Operations:

  • Collaborate with external partners, developers, and designers to translate user needs into product features, accessible design, and an engaging user experience.
  • Participate in reviewing and improving operations processes for future events.
  • Establish an onboarding process for new members, ensuring their optimal experience and retention.

    • Qualifications include but are not limited to:

  • 3+ years of experience within customer success, operations, event management, and/or marketing
  • Post-secondary education in related field is an asset.
  • Passion for digital and social platforms with demonstrable content creation skills
  • Experience of creating a community strategy from the ground up
  • Excellent written and oral skills with ability to communicate at all levels.
  • Ability to work collaboratively and cross-functionally with many teams, and collaborate with professionals from diverse backgrounds
  • Expertise in creating a highly empathetic customer experience
  • Organized and efficient, nothing falls through the cracks
  • Ability to learn quickly and work proficiently across multiple platforms (Microsoft Office, Google Analytics, Mailchimp, Salesforce, etc.)
  • Great organizational skills, detail-oriented, committed to quality and able to manage workload under pressure.
  • Ability to exercise flexibility, initiative, good judgment, and discretion
  • Great perseverance and an iron-clad work ethic. You roll up your sleeves to do whatever needs to be done

    • Additional Benefits:

  • Competitive Salary and Vacation
  • Opportunity to enroll in the Dental and Extended Healthcare Benefit Plan
  • Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
  • Access to 24/7 Employee Assistance Program
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