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Bilingual Licensed Insurance Advisor - Montréal, QC, Canada - Definity Financial Corporation
Description
Please note that our regular business hours are Monday to Friday, 8 a.m. All applicants must be able to work shifts during these hours.These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare.
YOUR NEXT STEPS AS NEW GRADUATES
At Definity, your contributions, creativity, and energy will be put to good use, and you'll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.
If you're looking for a company that takes care of its people — full time and part time alike — and has a track record of doing big things, get ready to love it here.
Duration:
Full Time Permanent Position
As we are an omnichannel call center, you should be comfortable answering the phone, chat, or email.
Continuously gain knowledge about our products, because no matter how much training you take, you will always have to learn to provide impeccable service to our customers.
Meet our quality assurance requirements, such as follow-up calls and survey feedback to our customers.You must be fluently bilingual (in French and English) and be able to respond to customer inquiries in both languages.
Recently graduated from a college or university degree program in the last 2 yearsYou must hold a valid license from the AMF in personal lines insurance. You must also be prepared to meet your license requirements, through continuing education or CIP courses.
It helps if you've done this before, so if you have one year or more of experience in customer service where you were known to be a top producer and left a trail of smiling, happy customers, we want to speak to you We want people that don't think working in customer service is anything less than an amazing job, that it is an extremely important part of a company's success and is a highly respected role.
Must obtain your Ontario insurance license (OTL) during the first two years of employment (training included)Previous experience working in an inbound call center and/or retail store would be considered a bonus. It would be considered a plus if you have experience supporting an online, digital company.
We use computers and other technology to do our jobs. You must be comfortable with various forms of technology and be web-savvy.
A lot changes around here and there is a lot to learn so, you must have a proven ability to shift and pivot as the business requires.