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    Helpdesk Specialist - Ottawa, ON, Canada - HostedBizz

    HostedBizz
    HostedBizz Ottawa, ON, Canada

    2 weeks ago

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    Description

    Are you a technically savvy IT professional with a deep understanding of cloud technologies, backup solutions and business continuity practices, who can demonstrate proven success in the implementations of backup and disaster recovery solutions? Are you comfortable interacting with highly technical cross-functional teams? We also specialize in managed cloud, security and M365 solutions.

    We have a fun, casual culture that embraces fresh ideas and innovation.

    As a Veeam Delivery Specialist, you will work with the Onboarding and Support teams within the organization to plan and deliver client facing projects to meet our clients' IT resilience and cloud computing needs.

    This is a hands-on role responsible for executing project work and delivering solutions within planned time expectations, while providing a high-touch customer experience to our clients.

    This role will report to the Manager of Delivery as a member of the HostedBizz Delivery Team.

    Deploying virtual machines, firewalls within virtual environments such as vCloud Director

    Configuring virtual machines for customers upon first deployment, such as creating Domain Controllers, RDS environments, etc.

    Creating and deploying basic M365 organizations as well as providing licensing and account creation assistance

    Manage multiple onboarding projects, prioritizing work against aggressive timelines

    Explain variances and risks during project execution and identify action plans

    Work closely with customer IT teams to ensure proper deployment of services

    Answering customer queries, arranging onboarding/project dates with partners & clients, communicating with customers pre and post project delivery

    Reporting project status and updates in internal systems and dashboards

    Resolve roadblocks, working with all stakeholders to solve disruptions to project delivery


    3 – 5 years of combined experience in backup and business continuity, cloud technologies or as a technician, administrator, engineer, or helpdesk team member e.g., Strong knowledge of IT infrastructure components such as virtualization, networking, backup and recovery, Microsoft, and Linux systems.

    Public Cloud platforms such as AWS or Azure are an asset

    Self-management skills – the ability to manage small projects from start to finish solo

    Ability to lead and drive discussions around next steps to resolve issues and progress project work

    Status Reporting – ability to communicate project status, health, identify any risk and issues with mitigation plan to address

    Comfortable engaging with external customers, both at the technical and executive levels

    Experience working in a modern desktop environment with software such as: Microsoft Office, Teams, Slack, Zendesk and Zoom

    Veaam, MSFT, Fortinet, Cisco, CompTIA

    CRM, Salesforce, and Zendesk

    Previous hands-on experience in DRaaS, BaaS, IaaS, SaaS, network engineering or cloud administration role

    Medical & Dental Insurance

    Retirement plan with company match

    Casual atmosphere

    Option to be a hybrid (remote/in-office) position


    HostedBizz provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.

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