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Customer Success Manager
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Customer Success Manager
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Client Success Manager
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Customer Success Manager
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Customer Success Manager
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Manager, Customer Success
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Client Success Manager
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Client Success Manager
1 week ago
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Success Manager - Terrebonne, QC, Canada - La Compagnie Électrique Lion
Description
Leader in transportation electrification in North AmericaEvery day, in our own way, we help improve our environment and our society.
Your family and your health come first
Your hours are flexible, and we trust you
We are open to having employees working remotely – we know it works
We offer (rock-solid) insurance coverage, and a great employee assistance program
The Customer Success team is committed to ensuring all existing customers have the best possible experience and achieve their goal outcomes with Lion Electric solutions.
Our team works closely with existing customers to help them get the most out of their solutions and build on their electrification journeys, and we are ultimately responsible for ensuring that customers expand their purchases from Lion over time.
We are looking for a Customer Success Director who is willing to lead and drive the culture of our growing team and ensure we build and execute processes that are sustainable and scalable.
This team will help build and improve new processes and will work with all departments across Lion to connect the dots for a seamless customer experience.
Lead a team of Customer Success Managers who own all customer relationships from the award of sale and beyond – through deployment, training, support, product adoption, value realization, and identification of expansion opportunities ;Support specific customer projects driven by CSMs; join as Director-level voice to further support customers with issue resolution and to ensure goal outcomes are achieved ;
coach teams to use data to drive actions that will improve customer scores; share score information cross-functionally to drive risk mitigation or advocacy, as indicated by scoring ;
Ensure team is building account base into long-term strategic partnerships by driving improvements in Customer Health, measuring customer outcomes, and delivering Customer Journey as best as possible.
Excellent communication and interpersonal skills with an aptitude for building strong client relationships ;~ Demonstrated commercial experience meeting/exceeding goals and an ability to deliver excellent customer experience ;
~ Understanding of sales performance metrics ;
~ Strong data analytics skills; ability to dive into customer data and quantify value of solutions from customer point-of-view ;
~ Hands on experience with CRM software and MS Office (MS Excel in particular) ;
~ BSc degree in Business or Technical field ;
~8+ years in Sales, Customer Success, Project Management, or related field ;
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