Duty Officer - Edmonton, Canada - Flair Airlines Ltd.

Flair Airlines Ltd.

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Want to be part of a team that's changing the way Canada travels?
As Canada's largest independent ultra-low-cost airline, that's exactly what we're doing at Flair Airlines.

By consistently offering airfares that are a fraction of the ticket prices of "those other airlines", we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we're an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a permanent, full-time
Duty Officer to join our growing and ever-changing organization.

Reporting to the Senior Manager, SOCC & Planning, the Duty Officer is responsible to the Senior Manager, SOCC & Planning for overseeing day-of operations within the SOCC, guiding teams from APC, OCC, Crew Scheduling, Dispatch, and MOC to ensure a day of operations run smoothly.

The Duty Officer will also be the first point of escalation for all IROPs, as well as specific responsibilities tasked by the Senior Manager, SOCC & Planning.

The Duty Officer will be based out of Edmonton, Alberta (YEG).

Primary Job Functions:

The duties of the
Duty Officer include:

Monitoring day-of operations flights and communicating delays, irregular operations (IROPs), or any other changes to function heads, as applicable
Ensuring that daily tasks are on track and are being completed in a timely manner
Monitor the company's flight operations software to ensure accuracy
Investigating and coding delays for all flights with input from support departments
Conducting cost analysis of all IROPs
Coordinating departments during normal operations and IROPs to ensure proper customer service
Be a leader

Secondary Job Functions:

Be the point of contact for all operational IROPs
Plan and coordinate recovery of all IROPs, taking into account the opinion of all different functions
Determine any areas of concern for the upcoming week of flying
Other duties and assignments, as required

Qualifications and Education Requirements:

Ability to work in a highstress, everchanging work environment while prioritizing tasks and assignments
Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
University/College degree/diploma considered an asset
A current Transport Canada issued flight dispatcher certificate is considered an asset
Previous Airline Operations Centre or Airport Operations experience is preferred
Valid First Aid is an asset; the ability to pass and obtain a basic First Aid certificate is a requirement

Required Competencies:

Verbal and written communications; i.e. The Duty Officer will need to ensure that all communications to crew members, suppliers, and customers are completed in a timely, accurate, and professional manner
Problem Solving; i.e. The Duty Officer will regularly have to lead the team in order to solve problems and troubleshoot
Decision Making; i.e. The Duty Officer will need to make decisions regarding scheduling of airplanes, IROP recovery, and decisions with significant financial implications

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Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.

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How to Apply:We look forward to meeting you at Flair Airlines