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    Assistant Manager, Customer Service - Gatineau, QC, Canada - Sportchek

    Sportchek
    Sportchek Gatineau, QC, Canada

    1 week ago

    Default job background
    Description

    Provides leadership to team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.

    Leads the B2B Mark's Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.

    Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels
    Support the customer experience through timely processing and movement of inventory to the salesfloor
    Implement, communicate and ensure compliance with all operating procedures, processes and policies
    Deliver performance metrics, process improvement and Lean techniques (how, when, who)
    Lead store inventory movement teams and support accuracy
    Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
    Assists in preparation and execution of annual inventories.
    Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.

    Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.

    Assumes responsibility for operations of the store
    Assumes responsibility for all operations of the store in the absence of the Store Manager
    Training
    Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support
    Create and communicate execution of Daily Game Plan for operations activities and store
    Supports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.
    Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
    Follows up with team to complete required training within timeframes
    Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
    Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
    Maintain Mark's performance management expectations (feedback/coaching); Provides mentorship to teams and influences continuous growth, exemplifying Mark's Leadership Brand.

    Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
    ~ Proven ability to build and manage a daily plan for the department and store
    ~ Superior training and mentoring skills
    ~Fundamental computer skills an asset

    #At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada's number one destination for industrial and casual apparel and footwear. As one of Canada's leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark's stands out for its commitment to comfort, quality and style. Mark's is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Our Commitment to Diversity, Inclusion and Belonging

    We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.

    We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.

    We are united in our purpose of being here to help make life in Canada better.
    We stand firm in our Core Value that inclusion is a must.

    We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.

    Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

    With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast.

    We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them.

    From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

    We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment.

    If you're ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.

    #
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