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    Customer Service Associate - Welland, ON, Canada - Peavey Industries LP

    Peavey Industries LP
    Peavey Industries LP Welland, ON, Canada

    1 week ago

    Default job background
    Description

    Posted Monday, March 25, 2024 at 4:00 AM

    Want to come work with one of Canada's Top 10 Corporate Cultures? Do you have retail experience and are you a customer service rock star? We have an opportunity for you

    Peavey Industries - Our Employees Make the Difference: LOCATION Peavey Mart is looking for a Sales Associate to join our team The individual we're looking for will be highly motivated, organized and willing to learn and grow with us. The successful candidate will have retail and merchandising experience to bring to the team as well.

    Customer Service Associate

    Reports to: Department Lead, Supervisor, Store Management Team

    Department: Retail

    Job Overview: The Customer Service Associate is a customer service specialist. Customer Service Associates are responsible for advising customers and processing customer purchases/returns. When not attending to a customer, the Customer Service Associate stocks shelves, assists in setting up displays, prices product, and maintains the cleanliness of the store.

    Responsibilities

    • Warmly approaching and greeting customers.
    • Advising customers on products and suggesting solutions to their needs.
    • Providing a high level of customer service.
    • Encouraging further business by thanking customers and asking for them to come back.
    • Help customers with concerns and put them in contact with a Supervisor as needed.
    • Answering the telephone in a warm and friendly manner
    • Learn and maintain a product knowledge of store merchandise
    • Helping to set up displays as directed by store management team
    • Provide customer carry outs and load products for customers. Use Team Lift when needed.
    • Weigh, measure, and cut merchandise to fill customer orders.
    • Establishing/identifying prices for items
    • Keying or scanning merchandise for customer purchase
    • Total and receive payment for merchandise
    • Issue receipts, refunds, credits, or change due to customers per policy
    • Ensuring proper return and refund policy is followed, including Management sign-off
    • Wrapping or bagging merchandise purchased by the customer
    • Count money in cash drawers at the beginning of shifts to verify accuracy
    • Manager on duty verifies opening and closing cash counts
    • Stocking/Re-stocking merchandise as needed
    • Maintaining cleanliness of the store and checkout area
    • Merchandising, pricing and tasking the point of purchase area when there are no customers in line
    • Help with receiving on an as needed basis
    • Use safe work procedures while setting a good example to fellow employees
    • Carry out work in a manner that will not create a hazard to themselves or others
    • Work with co-workers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations
    • Report any accidents, incidents, near misses, injuries, and/or occupational health concerns to a safety committee member
    • Follow Peavey Industries LP medical and first aid procedures
    • Positively communicate and demonstrate the company's Core Values.

    Supervisory Responsibilities

    • None

    Knowledge, Skills, and Abilities Required

    • Maintaining a customer first, positive attitude
    • High attention to detail
    • Ability to count, total, and work with numbers
    • Ability to learn and operate till technology
    • Staying calm and attentive in a busy environment
    • Ability to approach customers, listen attentively, and use suggestive selling.
    • Ability to multi-task

    Qualifications

    • On the job training or previous experience

    Working Conditions

    • Standing for extended periods, walking long distances to move/handle merchandise and provide customer service
    • Lifting up to 40lbs. and maintaining fitness level to perform all functions as set forth above
    • Operating keyboard, scanning, and touch screen till technology in a repetitive manner

    Only those selected for an interview will be contacted. Please no phone calls.

    #J-18808-Ljbffr
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