Manager, Information Technology - Waterloo, ON, Canada - University of Waterloo

Description

Overview

Term: 1 Year

The Manager, and Information Systems & Integration is a member of the UW Food Services (UWFS) strategic team and a key support member of our operational team. They are accountable for the provision of technical infrastructure and services for all areas of UWFS. This includes the development, integration, maintenance, assessment, and refinement of UWFS information infrastructure, physical and data processes and integration across the department. The incumbent will also oversee the technical processes of our internal accounts payable and accounts receivable, payroll integration, events and catering software, and inventory software integration as it pertains to food cost data and inventories. An emerging focus is the use of tools and systems to enable collaboration and improved communication among multiple stakeholders in UWFS. During the absence of other departmental administrative or supervisory staff, the incumbent may assume other duties as required

This position is contingent on funding.

This position requires the candidate to be on campus.

Responsibilities

General Accountabilities

• Work closely with the leadership team, managers/supervisors, and administrative support staff to implement effective operating strategies that maintain a clear flow of information throughout the department
• Accountable for the identification, acquisition, testing, implementation, programming, maintenance and support of appropriate technology for the full department, including support for the core accounting system (currently Sabertooth Technology; QS2 & FSO), desktop hardware and software, audio visual, digital messaging boards, kiosks, printing, paging and other shared equipment for use in UWFS, mobile and handheld devices, online collaboration tools, and the functionality of the UWFS web spaces, internal to the department and external
• Collaborate with IST to implement systems-based solutions and supporting technical requirements for UWFS. This includes understanding developing technology trends and issues and incorporating it into business and technology planning
• Oversees the integrity, reliability, security, and appropriateness of the point-of-sale (POS) or transactional technology Collaboration and open communication with the Watcard office, which is critical to the success of UWFS. The systems must be user friendly, cost-effective, and timely for campus units and staff. Examples of this includes implementation of cash registers, debit /credit transactional equipment, digital menu software integration, vending machine and off-campus partner transactional technology, touch screen ordering or kiosks, on-line ordering integration, point of sale and transaction improvements and any other systems or innovative business and technology practices
• Works in close association with the WatCard department to establish a comprehensive service agreement that ensures a supportive relationship with software and hardware solutions for all POS systems. This includes the uninhibited flow of information between the two departments on pricing, reporting, new products, and training
• Provides financial framework for budgeting and infrastructure for reporting requirements and department IT needs
• Key access administrator for the department; manage key distribution or collection requests including building access technologies
• Super database administrator for Food Service software (Sabertooth Technology; QS2 & FSO); knowledge of programing, network configuration and data security. Also, maintains an efficient database for inventory, pricing analysis, receipt analysis, payroll/payrates and seniority lists as primary administrator. In collaboration with Software provider and IST, ensure that systems are up-to-date and proper data management and storage

Leadership & Strategy

• Independently works with FS staff to identify emerging technology-based business practices to ensure that UWFS has the appropriate technology and business infrastructure to work effectively with employees and their customers
• Participates in the development of business plans, goals, and strategic objectives to ensure Food Services technologies keeps up with the trends. Recommend and oversee system implementations/upgrade and process improvement projects that drive forward the strategic objectives of Food Services
• Ensures the provision of excellent service and support across various processes
• Provides direction and leadership through the development, training, implementation and maintenance of systems and deployment across the department and campus
• Develops short-term and long-term plans for the evolution of Food Services data and information systems including management of the long-term Food Services Information Systems Roadmap as well as in depth project plans for current initiatives
• The incumbent supports the system team to ensure accurate and appropriate reports are developed and maintained throughout the year to meet operational, analytical and strategic needs of the department and facilitates the effective use of these resources to;
• Maintain good vendor relationships
• Oversee the review and maintenance of information systems to determine policy and procedures
• Coordinate system lifecycle management decisions and rationale
• Participate in the Food Services pricing and inventory strategic meetings and discussions on menus, pricing and product and service analysis; ensures accuracy and quality of UWFS reports, statistics and data is used effectively within UWFS
• Participates in Catering and Conference strategic discussions on the analysis and process of information to ensure effective flow of information and efficiencies in process

Relationship and Partnership

• Develops and maintains a strong working relationship with IST, Telephone Services and Watcard based on a deep understanding of UWFS business and technical needs, current trends in technology and an understanding of the UW technical infrastructure, standards, and toolkits
• Develops and maintains strong relationships with Marketing and Events team to support technology leadership, direction, and training in supporting communication mediums i.e., UWFS webpage, social media, digital menu and messaging boards
• Develops and maintains strong working relationships with other departments as needed where systems integrations across units occur or joint projects are underway (e.g., HR, Finance, Watcard)
• Develops productive, collegial working relationships with the UWFS managers to provide leadership and direction on technical and infrastructure issues
• Will be a key resource in implementing unit or system wide changes to processes, systems, and capability in partnership with other leaders in UWFS as appropriate
• Develops and maintains strong relationships with external vendors and are well positioned to provide feedback that influences the roadmap of purchased software products and to negotiate effectively where services from vendors are needed
• Other direct supporting functions include internal collaboration for the following initiatives:
• Digital menu board implementation, training, and ongoing platform creation.
• Assisting in electronic survey support with hardware and software solutions.
• Pricing analysis through information and solution models
• Payroll systems as it relates to system changes or adjustments
• Catering and accommodation software as it relates to maintenance, system changes, upgrades, or modifications with the software provider
• To support these functions the Manager, Information Systems & Interfration needs to know a wide variety of hardware and software tools, system development processes, administration and business processes, new technologies and change control processes
• Available to address with urgency issues that compromise the flow of information (i.e. power outages or other disruptions due to unforeseen circumstances)

Management of UWFS Technologies and Systems

• Develops process to ensure system changes are appropriately scoped, prioritized, developed, tested and implemented in a controlled manner
• The incumbent is responsible for management of core administrative software (Sabertooth Technology; QS2 & FSO) as it relates to the system and setup including the administration of systems with head office, system processes and guidelines, creation of new requirement requests and troubleshooting system issues and process problems
• In conjunction with the department areas, the incumbent is responsible for management of all core communication software as it relates to the system and setup including the administration of systems, creation of screen templates and system guidelines, creation of new requirement requests and troubleshooting system issues and process problems (i.e. digital menu boards, on-line ordering app, information kiosks, internal ordering and communication systems including all office technology)
• Accountability for security access to UW systems as they relate to UWFS and subsequent new systems for staff, including UW Camera hardware and software & security alarm systems & electronic keys fob systems
• Maintenance and upgrades of other UWFS systems not part of core administration or communication systems, (example: holiday program, grab n'go ordering, asset management, etc.).
• Troubleshoots and maintains of all updates, and production needs related to current and new systems
• In close collaboration with the Watcard office, the incumbent is responsible for ensuring Wartard support structure is in place to coordinate POS software updates, reports, full integration with UWFS technologies, hardware, and other technical support
• Maintains and manage all product/pricing data bases, including P.O.S. configuration processes
• Technology support of UWFS internal and external websites

Qualifications

• University or College Degree preferably in Computer Science, Math or Engineering
• Minimum five years technical experience, preferably in a hospitality or retail environment
• Minimum five years' experience in process management improvement and change management
• Minimum five years managing, coaching, team leading and developing direct reports
• Minimum five years of experience with systems implementation, multi-relational database management, integration, and support
• Relevant work experiences in a computerized food service purchasing or related industry would be an asset
• Strong communication, interpersonal and organizational skills
• Must possess strong analytical skills, business-focused to identify strategies and techniques for meeting UWFS goals while adhering to financial and other business-related concerns
• The ability to foresee problems and implement and/or recommend solutions
• The incumbent must possess a mature perspective, patience and judgement in order to respond to the requests and questions from other department staff, other University departments and external vendors
• The ability to be flexible and adapt to new technologies and software as required
• The incumbent will have a good working knowledge of the following:
• Windows Operating Systems
• Database Management
• Experience in a Windows environment
• Experience with common office computer hardware
• A range of common software programs including Excel, Word, Windows, Access, the Internet and e-mail
• Must be detail oriented and possess excellent time management skills
• The knowledge and ability to work independently
• The ability to receive and provide instructions orally and in writing
• Experience in the repair of PC's, hardware and software installation is required
• Knowledge of Sabretooth technology would be an asset
• Experience with troubleshooting and training employees on new system and software
• Knowledge of wireless network, cloud storage, active directory users, computers and other system of data storage and communications
• Knowledge of inventory and costing procedures
• Experience working with cash registers, debit /credit transactional equipment, digital menu software integration, vending machine and off-campus partner transactional technology, touch screen ordering or kiosks, on-line ordering integration, point of sale and transaction improvements and any other systems or innovative business and technology practices

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or , ext