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    Advisor Services Associate - Richmond, BC, Canada - OpenRoad Auto Group Limited

    OpenRoad Auto Group Limited
    OpenRoad Auto Group Limited Richmond, BC, Canada

    1 week ago

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    Description

    Position :
    Service Advisor


    Status :
    Full-Time


    Department :
    Service

    Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

    OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience.

    Opportunity to work with a variety of OEM BRANDS including; Internal and external, training & development opportunities for skill development and growth
    Comprehensive extended health and dental plan tailored around Associate wellness
    Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.

    Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.

    Notify customers if delays are expected or additional work is needed.
    Use service files to suggest additional repairs or services if required.
    Estimate costs and completion times, do not hesitate to ask the Service Manager for assistance.
    Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints.
    Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies, and procedures.
    Maintain paperwork and ensure the reception area is in a clean and orderly fashion.
    Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
    Working knowledge of automotive equipment.
    Knowledge of techniques of customer satisfaction and retention.
    A valid British Columbia driver's license, with a clean driving record.
    We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
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