Care Coordinator - Toronto, Canada - Shift Collab

Shift Collab

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Care Coordinators (aka the "Care Team") are the face of the business.

The Care Team's mission is to provide high-quality customer service to clients and make their journey of seeking therapy as pleasant as possible.

High-quality customer service is defined by fast responsiveness to inquiries, displaying a genuine and caring attitude, and offering support whenever possible.

It's the Care Team's responsibility to ensure that all clients have a positive experience and feel supported in their interactions with our organization.

As our intake team, they are the first point of contact for prospective clients and play a defining role in drawing first impressions, building rapport and trust, and ensuring that all new clients are matched with the right therapist.

In addition to supporting our clients, they are also the primary point of contact for the immediate needs of our therapists as it relates to communicating with clients, session scheduling, client billing, internal and external referrals, and more.

Responsibilities

Completing client intake assessments over the phone or video, creating rapport and trust with potential clients, and supporting them through meetings with multiple therapists until they find the right therapist for them internally
Supporting the clinic through active and inactive outreach to ensure that all potential clients receive the highest level of quality care
Managing the clinic's schedule, the therapists' schedules, and monitoring the waitlist
Ensuring sessions and consults booked on the schedule are happening
Adjusting, managing, and troubleshooting video therapy rooms
Ensuring daily payment reconciliations are completed
Demonstrating empathy, strong clinical knowledge, and the ability to respond to difficult situations effectively
Supporting therapists with administrative tasks
Complete regular reporting metrics and support with other data requests as necessary

Requirements:

University degree or related college diploma related to social service provision _(BSW preferred but not required)_
A minimum of 13 years experience in an intake or healthcare coordination role
Demonstrated experience in clientfacing customer service
Solid knowledge and experience using intake and screening tools
Skilled with using technology platforms like Zoom, Jane, HubSpot, Google Suite and Slack

Assets

Working knowledge of social work, psychotherapy, and some level of awareness about public sector mental health resources
Performing virtual front desk administrative duties and managing a fastpaced virtual clinical setting
Bilingual

Benefits

We cover the cost of comprehensive health benefits, have a solid vacation policy, give you your birthday off, and provide plenty of room for growth
We have a supportive work environment, clear expectations, and extensive learning opportunities
We regularly have professional development events and social gatherings virtually and in person in the GTHA, and pride ourselves on taking the time to build relationships with one another

**Shift Collab is an Equal Opportunity Employer