Portuguese language - Etobicoke, ON, Canada - Amazon Web Services Canada, Inc.

Amazon Web Services Canada, Inc. Etobicoke, ON, Canada

1 week ago

Full time

Description

As the world's largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services.

AWS Support Engineering teams spam across the globe and implement innovative cloud computing solutions and solve technical problems.

Are you familiar with best practices for applications, servers and networks? Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

Drive tactical & strategical projects that improve support-related processes and our customers' technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).

On a typical day, you will be primarily responsible for solving customer's issues through a variety of customer contact channels which include web, live chat, and telephone.

You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role
As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring.
You will be promoted multiple options to advance your career across the organization to help you meet your ultimate career goals

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices.

Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn't necessary.
Fluency in both written and verbal Mandarin

3+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.

MS or PhD in related field

Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
Demonstrated expertise in systems administration (Linux/Window), network administration
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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