Customer Care - Mississauga, ON, Canada - Alectra Utilities Inc.

Description

Customer Care & Billing (CC&B) Applications Specialist

Location: MID - Mississauga

Requisition #:

Description

The Opportunity

Job Posting Number:

Position:

Specialist, CC&B Applications

Location:

Mississauga (Derry Rd) (Hybrid: Remote/In-office)

Reports to:

Manager, Customer Systems

Business Unit:

Information Technology

Division:

35

Rate of Pay:

Commensurate with range and candidate's experience

Number of Openings:

1

Union:

No

Open:

April 9, 2024

Close:

April 23, 2024

Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements.

Position Purpose:

Under the direction of the Manager Customer Systems the Specialist, CC&B Applications performs advanced Oracle Customer Care & Billing (CC&B) solution design including development, planning, coordination, analysis, troubleshooting, testing and implementation of a wide variety of Information Systems to meet business requirements as relates to Oracle CC&B and related meter-to-cash processes.The Specialist, CC&B Applications proactively investigates, understands, and articulates business issues, processes, and industry opportunities to recommend IT solutions that can be applied.The Specialist, CC&B Application analyzes user requirements to design and implement process and system solutions for CIS systems and technologies.

Key Responsibilities/Accountabilities

• Analyzes existing business processes and design; recommends improvements and participates in design of new systems for solution architecture.
• Leads business requirements and/or refines complex business processes using the CIS system in consultation with end-users, clients, or senior management; develops templates to document requirements and specifications.
• Lead design, development and implementation of new business processes and new regulatory changes/regulations.
• Responsible for the identification of key integration points between CC&B and other auxiliary systems as well as other stakeholder applications.
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Leads the research and recommends emerging functional processes, enhancements, and technologies.
• Develops business and systems processes using case scenarios, workflow diagrams, and data models to identify strategies, risks, and options to meet stakeholder needs
• Designs, develops, and oversees implementation of end-to-end integrated solutions and enhancements.
• Manages and creates the development and documentation of business requirements, functional specifications, business scope and design in coordination with business user and vendor
• Leads technical staff and other subject matter experts to develop and document technical specifications
• Review and analyze the effectiveness and efficiency of existing productionized systems and develop strategies for improving or further leveraging these systems
• Documents new and existing business processes for implementation, in collaboration with users
• Validates new and existing system design projects and outsourcing plans comply with standards and architectural plans
• Manages, develops, executes, and documents test plans to check process and system performance
• Leads the planning and coordination of system implementations with release managers
• Designs and implements redundant systems, policies, and procedures for disaster recovery and data archiving to protect integrity of data assets
• Creates process models, specifications, diagrams, and charts to direct vendors and project team
• Coordinates database access and performance issues in collaboration with vendors and end users
• Develops and executes change management plans and procedures
• Develops, documents, and communicates operating processes for system and software management using best practices
• Develops documentation of business and user needs, and system requirement specifications
• Coordinates the testing and implementation of new business processes as per implementation plans
• Prepares training manuals and presentations for end-users
• Provides technical expertise in the planning, design and implementation of projects and key initiatives
• Identifies opportunities to streamline or automate processes to continuously improve service delivery
• Ensures compliance to Legislative, Regulatory and Health & Safety policies, procedures and standards
• Stays current with leading trends within Oracle CC&B by participating in Oracle user groups, conferences and offered training
• Supports Oracle CC&B version upgrades and new immersing technologies
• Performs other duties as assigned

Education & Specialized Knowledge

• College diploma or university degree in computer science, information systems, engineering, business administration or finance
• Strong understanding of database structures, theories, principles, and practices for CC&B Application.
• Proficiency with SQL(Structured Query Language)
• Proficiency with MS Office applications.
• Understanding of utility industry business processes and practices
• Must hold and maintain a valid class "G" driver's license.

Experience

• Strong knowledge of Business Analysis lifecycle process
• Minimum of 5 years' experience in a business analysis\solution architect or similar role using Oracle CC&B
• Minimum 5 years' experience developing and implementing business processes
• Excellent working knowledge of Information Technology equipment and wide variety of application software
• Ability to express ideas clearly in both written and oral communications within group settings
• Working technical experience with designing, building, installing, configuring, and supporting database servers
• Experience in a unionized utility environment an asset
• Solid problem-solving and analytical skills with the ability to provide practical and/or innovative solutions to complex technical issues
• Strong written and presentation skills, with the ability to explain technical information in an organized and concise way
• Ability to plan, prioritize and execute multiple projects and initiatives within established timelines
• Ability to build and maintain collaborative working relationships with internal and external stakeholders.
• Strong knowledge of CC&B system and the Ontario Electricity regulations.
• Strong understanding of system development life-cycle, CC&B framework model, configuration, and Quality Assurance processes to support CC&B meter to cash processes.

How to Apply

If you would like to be considered for this position and meet the qualifications, please submit your resume by clicking on the button below.

Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment, assessment and selection process please consult with Alectra's People Team.

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.