- Create a frictionless customer experience both in person and over the phone by listening to customers, providing advice and suggestions, and resolving any concerns.
- Open and close Clean-It Centre.
- Maintain adequate inventory levels for the Clean-It Centre, working closely with the Warehouse Lead and other teams.
- Support the day-to-day operation of the Clean-It Centre including stocking shelves, daily housekeeping and upkeep, merchandising and promotional displays.
- Accurately process invoices and create orders.
- Pick and fill orders, assisting in the warehouse if needed.
- Balance the till and accurately handle cash.
- Develop an extensive knowledge of Swish products and services in order to assist customers with the best-in-class cleaning solutions.
- 2 years of retail sales experience or equivalent customer-facing experience. A high energy level and a motivation to engage customers and represent the Swish brand.
- Strong computer skills required and familiarity with Point of Sale or Inventory Management systems is an asset.
- Ability to uncover customer objections/concerns and determine appropriate solutions.
- Interpersonal skills required to build rapport with customers and colleagues.
- Membership in the Swish family - we treat our employees with integrity and always have, since 1956.
- Competitive base salary PLUS bonus.
- Work-Life balance - we work Monday - Friday, from 8:00 am - 5:00 pm
- Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries.
- Unlimited training and development with an industry-leading brand.
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Part Time Retail Customer Care Associate - Peterborough, ON, Canada - Swish Group
Description
Part Time Retail Customer Care Associate
Peterborough, ON, Canada Req #341
Take the next step in your Customer Operations career by joining Swish's Clean-It Centre as a Retail Customer Care Representative
Position Overview:
The Clean-It Centre is Swish's retail store. In this role as a Clean-It Centre Customer Care Representative, you will take on responsibility for sales and customer service within the Clean-It Centre location as well as the inventory management and stocking initiatives required to ensure the availability of products for Swish customers.
What does a Clean-It Centre Customer Care Representative do?
What do you need?
When you join Swish, you can expect:
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