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    Bilingual contract agent - Toronto, Canada - 1105 DXC Insurance Services Canada, ULC

    1105 DXC Insurance Services Canada, ULC
    1105 DXC Insurance Services Canada, ULC Toronto, Canada

    4 days ago

    Default job background
    Full time
    Description

    Job Description:

    Ce poste est à pourvoir à distance depuis la Nouvelle-Écosse ou n'importe où au Canada.

    En tant que membre de l'équipe du coordinateur de cas, vous vous concentrerez principalement sur l'investigation et la résolution des demandes des clients et sur la facilitation des demandes en adhérant aux directives documentées. Vous serez également chargé(e) de fournir quotidiennement un service de qualité supérieure à nos clients, distributeurs et conseillers.

    Vous allez:

    Être responsable du traitement efficace et sans heurts des nouvelles demandes d'assurance vie soumises par nos conseillers et nos canaux de distribution tout au long du processus de souscription, de la réception au règlement, ainsi que des demandes d'information en cours d'exécution.

  • Développer, renforcer et maintenir des relations de confiance et de soutien avec les principaux contacts clients de nos conseillers, canaux de distribution (gestionnaires de cas et administrateurs), l'équipe de vente et l'équipe de soutien en fournissant des informations claires, précises et opportunes sur les nouvelles affaires, les processus de souscription et les produits, ainsi que sur les affaires existantes. Vous serez également le principal point de contact pour ces clients.
  • Résoudre les questions, les plaintes et les demandes d'escalade des clients par téléphone ou par courriel (en anglais et en français) en respectant les polices et les procédures internes et en utilisant une connaissance pratique des produits de l'organisation.
  • Vous êtes responsable du traitement de certains systèmes dans le cadre de la gestion des nouvelles polices d'assurance.
  • Communiquer (à l'écrit et à l'oral, en français et en anglais) de manière efficace avec tous les clients.
  • Maintenir des enregistrements précis basés sur les normes et les polices de l'entreprise dans le système de gestion des flux de travail.
  • Assurer la liaison avec les autres départements de l'entreprise
  • Participer à la recommandation d'améliorations du service
  • Aider les membres de l'équipe à traiter les dossiers en souffrance
  • Traiter toute autre tâche nécessaire à l'équipe

    • Ce que nous recherchons:

  • Entièrement bilingue
  • Connaissance approfondie de l'industrie de l'assurance vie et de la distribution
  • 1 à 2 ans d'expérience dans le service à la clientèle
  • Diplôme d'études supérieures ou d'université
  • Souci du détail et de la précision, capacité à effectuer plusieurs tâches à la fois
  • Excellentes compétences en matière d'organisation et de gestion du temps
  • Capacité à travailler dans un environnement à volume élevé
  • Excellentes aptitudes à la communication verbale et écrite en anglais et en français
  • Capacité à travailler de manière autonome et en équipe
  • Attitude positive, orientée vers le service à la clientèle et volonté d'offrir un service de qualité supérieure.
  • Bonne connaissance de la suite de produits MS Office

    • Associate New Business Case Coordinator

    DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at

    DXC Insurance is a part of the global DXC Technology (NYSE: DXC) organization and this business unit specializes in helping global companies run their insurance division and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at .

    This role is less IT related and more Life insurance specific . It is the perfect opportunity to begin your career in the Insurance industry

    This position is to work remotely from Nova Scotia or anywhere in Canada.

    As a member of the Case Coordinator team, you will be primarily focused on investigating and resolving customer inquires and facilitating requests by adhering to documented guidelines. You will also be accountable for providing a superior level of customer service to our client, distributors and advisors on a daily basis.

    You will:

  • Be responsible for the smooth and efficient servicing of new life applications submitted by our Advisors and Distribution Channels through the new business and underwriting process, from receipt to settlement as well as inforce inquiries/requests
  • Develop, strengthen and maintain trusting and supportive relationships with key customer contacts of our Advisors, Distribution channels (case managers and administrators), sales team and support team by providing open, accurate and timely information as it pertains to new business, underwriting processes and products, as well as existing business. You will also act as main point of contact for these parties
  • Resolve customer questions, complaints and escalation requests via telephone or email (English and French) adhering to internal policies and procedures and utilizing working knowledge of the organization's products
  • Responsible for some system processing as it relates to servicing of new business policies
  • Communicate (written and verbal, French & English) effectively with all customers
  • Maintain accurate records based on company standards and policies within the workflow system
  • Liaise with other departments within the company
  • Participate in recommending improvements to service
  • Assist team members with backlogs
  • Process any other task as needed by the team

    • What we are looking for:

  • Fully Bilingual
  • Strong Knowledge of the life insurance industry
  • 1-2 years of customer service experience
  • College diploma or university graduate
  • Strong attention to detail and accuracy with ability to multitask
  • Excellent organizational and time-management skills
  • Ability to thrive in a high-volume environment
  • Excellent verbal and written English & French communication skills
  • Ability to work well, both independently and as part of a team
  • Positive, customer service-oriented attitude with a commitment to offer superior service
  • Good knowledge of MS Office product suite

    • DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

    In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .

    Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

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