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    Senior Application Support Analyst, GFT - Toronto, Canada - 0000050007 Royal Bank of Canada

    0000050007 Royal Bank of Canada
    0000050007 Royal Bank of Canada Toronto, Canada

    Found in: Talent CA C2 - 6 days ago

    Default job background
    Full time
    Description

    Job Description

    What is the opportunity? As the Senior Technical Systems Analyst you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications. What will you do?
  • Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting and resolving reported incidents and compliance issues.
  • Contribute to and participate in walkthrough reviews of all technical specifications and programs.
  • Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals.
  • Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements.
  • Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems.
  • Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications.
  • Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate.
  • Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.
    • What do you need to succeed?
  • 5+ years of experience in production support role and supporting multiple applications
  • 5+ years of experience in Linux and Windows platform, Win Server, SQL, MS SQL server, Java, IIS, Powershell script, DataStage, HIVE, SPARK and Tomcat
  • Working knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, Endevor, On Demand, ZEKE, RACF would be an asset
  • Strong analytical skill set. Strong communication skills. Be able to communicate effectively in both technical and business terms.
  • Have working knowledge of IT Standards, Methodologies, SDLC, & audit requirements
  • Be a team player and Computer Science degree or equivalent
    • Nice to have
  • Considered an asset to have experience in Hive, Spark, Tomcat
  • Working knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, Endevor, On Demand, ZEKE, RACF would be an asset.
    • What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work.
    • * *Please note, this role will require afterhours & weekend support sometimes**#LI-Hybrid
    #LI-POST#TECHPJ Job Skills Computer Operations, Decision Making, Information Technology (IT) Infrastructure, Interpersonal Relationships, System and Console Operations, System Applications, Systems Software, Teamwork, Troubleshooting Additional Job Details

    Address:

    RBC CENTRE, 155 WELLINGTON ST W:TORONTO

    City:

    TORONTO

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Technology and Operations

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    I nclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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