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Oshawa

    Guest Services Representative-2 - Oshawa, Canada - JLL

    JLL
    JLL Oshawa, Canada

    1 week ago

    Default job background
    Part time
    Description

    JLL supports the Whole You, personally and professionally.

    Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

    Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

    WHAT YOU'LL BE DOING

  • Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools
  • Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services Kiosk
  • Interact with shoppers and retailers in a courteous and efficient manner
  • Sell shopping centre gift cards and balance sales to transactions;
  • Project a positive attitude over the telephone and in person;
  • Develop and maintain strong relationships with retailers and educate them about the centre's services
  • Assist guests by providing directions/information, answering questions, and performing other centre specific services
  • Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs
  • Conduct all service functions of the Customer Relations/Guest Services
  • Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, Gift with Purchase's, special event ticket sales, etc
  • Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan
  • Participates in special projects and assumes other duties and responsibilities as assigned

    • WHAT WE'RE LOOKING FOR

  • High school education
  • Previous customer service experience preferred
  • Positive attitude and a strong desire to provide excellent customer service
  • Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel
  • Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism
  • Strong written and oral communication skills, multilingual skills a plus
  • Conflict resolution/management skills
  • Must be friendly, approachable, proactive and solution focused;
  • Computer skills
  • Flexible and able to work weekends, days, nights and holidays

    • WHAT'S IN IT FOR YOU

  • Join an industry leader and shape the future of commercial real estate
  • Deep investment in cutting-edge technology to power your work
  • Comprehensive and competitive benefits plan
  • A supportive, caring and diverse work environment designed for your growth and well-being

    • If you are interested in this challenge, please submit your resume

    Location:

    On-site –Oshawa, ON

    If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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