Key Holder - Toronto, Canada - Tokyo Smoke

Tokyo Smoke

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Crestview

Reporting to the Store Manager, Key Lead own an area of the retail business and use strong leadership skills to create an exceptional experience for retail staff and customers.

As a member of the retail management team, you are accountable for results and achieving sales goals through effective floor management.

You are capable of leading an engaged team and coaching in the moment to ensure Education Specialists can provide a high-quality customer experience.

You understand what it means to be a brand ambassador for Tokyo Smoke inside and outside of our stores.

Responsibilities

Use strong floor management skills to manage the daytoday operations of the store and drive sales
Train and coach educators on product education and ensure an intentional customer experience
Ensure sales targets and business metrics are met
Lead by example and deliver exceptional, intentional customer service
Seize opportunities to improve business results and build an engaged team
Think outside the box and offer solutions to retail management team to improve and achieve operational excellence
Ensure the store meets and adheres to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
Own your area of the store architecture or retail business as a creative entrepreneur with a high degree of personal responsibility
Build and cultivate lasting customer relationships and enable all staff members to do the same
Demonstrate strong time management and organization skills to keep priorities in focus
Create relationships with local businesses and participate in community events
Stay uptodate (and ensure staff are up to date as well) with product knowledge, company information, new launches, campaigns and promotions
Enforce all company policies and programs, ensuring compliance
Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
Complete tasks as assigned by the Store Manager and Assistant Store Manager
Other duties as assigned

Qualifications:

Minimum 13 years floor management experience
Resourceful, creative and solutionoriented
Ability to work plan, prioritize and organize
A leader with a proven ability to train others and retain talent
Strong floor leadership and coaching skills to develop and motivate a sales team
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fastpaced environment
Strong verbal and written communication skills and excellent organizational skills
You are passionate about cannabis and are excited to bring it to market for recreational purposes
You are open to feedback and coaching
You demonstrate high levels of integrity and personal responsibility
You are trustworthy and customeroriented
Bonus points if you've worked in a regulated environment before
Requirements_
Minimum age 19 years old or age as specified by the provincial government
Able to lift boxes 530 lbs
Must be flexible with hours of work and be comfortable with ever changing duties
Can Sell certification required
Criminal Background check required