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Red Deer

    Customer Service Representative 1 - Red Deer, Canada - City of Red Deer

    City of Red Deer
    City of Red Deer Red Deer, Canada

    1 week ago

    Default job background
    Casual
    Description

    The Opportunity:

    The Customer Service Representative 1 provides quality customer service to ensure customer's transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the security of the area to ensure the health & safety of patrons and staff is maintained.

    As our preferred candidate, you will have:

  • Completion of Grade 12 or equivalent.
  • Two (2) years of customer service experience with regular cash handling in a busy environment.
  • Personify The City's Values and RISE Principles (Respect, Integrity, Service and Excellence).
  • Proficiency for computer-based systems and software (i.e. point of sale (POS) system, recreation booking software, MS Office (Word, Excel, PowerPoint, Outlook, and Publisher))
  • Ability to work irregular hours that meet the needs of the business is required; flexible and/or consistent scheduling may be available.
  • Exceptional Customer Service skills and possess the skills to thrive within a team environment
  • Ability to handle difficult situations and customers
  • Effectively manage and prioritize a high volume of tasks within a busy environment.
  • Demonstrated high level of verbal, written and listening skills
  • Must be able to stand for long periods. Must be able to lift 25 pounds regularly.
    Current Intermediate First Aid Certification

    • Affiliation:

    Canadian Union of Public Employees, Local 417

    Remuneration:

    $25.25 to $26.74 per hour.

    Hours of Work:

    Hours of work as scheduled with no minimum guarantee. Availability required for early morning, daytime, evening and weekend shifts based on facility requirements.

    Additional Information:

    More than one position may be filled from this posting.

    We thank you for your application. Only those selected for an interview will be contacted.

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