- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Responsible for prompt and efficient verification of repaired wire payment instructions received according to procedures governing these transfers. The payment instructions may be received electronically or manually. The verification officer is responsible for having detailed knowledge of wire payment formatting to ensure the error or formatting issue can be quickly identified and repaired.
- He/she/they is required to proactively take part in process improvements and quality control for continuous improvement.
- Work is completed in the most efficient manner to manage daily workflows including contributions to all queues in order to expedite execution of payments.
- Seeks to clarify inconsistencies or review operator errors and participate in establishing "best practices" standards to improve customer satisfaction.
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
- Excellent Interpersonal communication, emotional intelligence, and negotiation skills
- Familiarity with a broad range of financial products/services
- Excellent time management and organizational skills
- Ability to effectively communicate with Senior management - Written and Verbal
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Payments Officer, Money Transfer Operations, GBP - Toronto, Canada - Scotiabank
Description
Requisition ID: 198782
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Payments Officer, Money Transfer Operations, GBP - Toronto, ON
Global Transaction Banking
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.
At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose:
Contributes to the overall success of the Global Business Payments/Money Transfer Operations department ensuring specific individual goals, plans, initiatives are exeEnsures all activities conducted are in compliance with governing regulations, internal policies and procedures
What you'll do:
What you'll bring:
Work Arrangement:
This position is currently a Hybrid role, with the expectation that you will work in the office. Please note that this is subject to change based on the needs of the business.
Interested?
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
