Jobs
>
Toronto

    Director, Office of Travel Management - Toronto, ON, Canada - Fitzrovia

    Fitzrovia
    Fitzrovia Toronto, ON, Canada

    4 days ago

    Default job background
    Full time
    Description
    Reporting to the Vice President, Operations, the Director, Property Management will oversee Fitzrovia's vintage portfolio known as Maddox ( The Director will oversee all aspects of the vintage residential portfolio in Ontario and Quebec, including operations, budgeting, and managing relationships with employees, tenants, owners, clients, guests and vendors. The role will lead a team of property management professionals in providing an excellent resident experience.


    At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

    Manage, mentor and guide the Maddox Property Management team to ensure operational efficiency.
    Participate in all hiring processes (planning, interviewing, onboarding, training, etc) for team members.
    Motivate, coach and supervise team, manage performance, hold team members accountable and give feedback as required.
    Oversee employee performance reviews, disciplinary conversations and coaching.

    Oversee the preparation of annual operating plans for each property.
    Oversee annual operating budgets for each property for submission to ownership for approval.
    Participate in long-range capital planning and budgeting.

    Review monthly operating statements to evaluate property performance against the established budget to ensure revenues are maximized and expenses stay within budget.

    Coordinate and negotiate with contractors and suppliers (ie: cleaning, security, supplies, etc), including bulk purchasing for the region if appropriate.

    Oversee major property contracts ensuring performance and completion of work.
    Conduct scheduled and impromptu inspections of the Property, including vacant suite inspections, on a frequent basis. Ensure properties are meeting and exceeding Fitzrovia standards.
    Work with property teams to ensure effective and efficient operations.
    Work in collaboration with the Marketing team to incorporate a Marketing Plan for each property.

    Monitor leasing, vacancy and traffic reports, as well as accounts receivable on a weekly basis, and take follow up actions (Property Manager, Marketing, etc) if required.

    Work with the Property teams to manage and mitigate risk, review incident reports and recommend when to file a claim.

    Act in a lead role in the event of a catastrophic event or insurance claim at the Property.

    Champion and execute the Resident Service program for Maddox, ensuring effective team training and excellent customer service to all residents and guests.

    Ensure property teams have the resources to complete their responsibilities in a timely and professional manner.

    Employ excellent customer service and conflict resolution strategies with both employees and residents, as required, including communications escalated from the property level.

    Execute and review customer service surveys and the follow up action taken by staff, making further recommendations if necessary.

    Oversee property communications, ensuring professionalism and consistency in messaging.
    Participate in property events, as appropriate.


    Ensure monthly reporting packages are completed on each property for submission to senior management and ownership, including but not limited to: overview property reports, marketing reports, budget variance reports, accounts receivable reports, capital expenditure and major projects reports, and customer service survey findings.

    Approve purchasing and invoices for supplies and services within company policy parameters.

    Undergraduate degree in business, hospitality and/or customer service education preferred.
    Minimum of 8 years of management / leadership experience in the property management or hotel industry required.
    CPM / RPA or other related Real Estate / Property Management related certification will be considered an asset.
    Effective and professional presentation and communication skills, both orally and in writing

    People Management – a strong ability to lead and develop a team, with approximately 30-40 direct / indirect reports.

    Must be able to motivate, empower and coach a team in the achievement of performance goals.

    Strong organizational skills, with the ability to multi-task, work under pressure, and achieve quality results in a timely manner.


    Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal.

    Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.


    Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets.

    The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.

    To learn more about Fitzrovia, our people and our properties, visit
  • AIR Media Tech

    Travel Manager

    2 days ago

    AIR Media Tech Toronto, Canada Part time

    **Who is AIR?** · AIR is a global Media-Tech company, the third-largest YouTube partner in the world in terms of traffic, and responsible for the development of more than 3,000 creators with an astronomical 20+ billion views each month. We've developed the largest ecosystem for c ...

  • Equinix

    Travel Procurement Manager

    3 weeks ago

    Equinix Toronto, Canada

    Travel Procurement Manager · Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrast ...

  • WORLD TRAVEL INC

    Travel Agency Manager

    3 weeks ago

    WORLD TRAVEL INC Toronto, Canada

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 2 years to less than 3 years · **Tasks**: · - Manage staff and assign duties · - Study market research and trends to determine consumer demand, potential s ...

  • Air Canada

    Manager, Travel Partnerships

    1 week ago

    Air Canada Toronto, Canada

    **Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · **May be located in Y ...

  • Worldgo Travel Management

    Leisure Travel Manager

    3 days ago

    Worldgo Travel Management Toronto, Canada

    Worldgo Travel Management is growing in Toronto and has an exciting opportunity for a Leisure Travel Manager to join our team · Advance your career in a young and empowering organization with a people-first corporate culture. · We have taken the travel industry by storm and have ...

  • Manulife

    National Client Manager-travel

    2 weeks ago

    Manulife Toronto, Canada

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...

  • Silver Hotel Group

    Business Travel Sales Manager

    2 weeks ago

    Silver Hotel Group Toronto, Canada

    **Business Travel Sales Manager** · **Location**:This position is based out of the Radisson BLU and requires travel between our Downtown Hotel portfolio as required. · Silver Hotel Group - Downtown Toronto Hotel Collection is looking for a Business Travel Sales Manager who can an ...

  • Westin Toronto Airport Hotel

    Business Travel Sales Manager

    2 weeks ago

    Westin Toronto Airport Hotel Toronto, Canada

    Job overview · The Business Travel Sales Manager is responsible for increasing transient room revenue by increasing production of existing special corporate/preferred corporate accounts. Reports directly to the Hotel Director of Sales and Marketing. · **Responsibilities**: · - Pr ...

  • Local Continents Tours and travel

    Assistant Tourism and Travel Manager

    2 weeks ago

    Local Continents Tours and travel Toronto, Canada

    Requirements and skills · Proven working experience as a Travel Consultant · Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel) · Proficiency in English; knowledge of additional languages is an advantage · Exemplary sales skills an ...

  • SSP America

    Traveling Airport Restaurant Operations Manager

    1 week ago

    SSP America Toronto, Canada

    **$101,000 - $127,000 CAD** / year based on experience plus bonus potential up to 20%**: · - **This position will work exclusively in airports and will travel 100% of working time**: · - **Days and hours of work may vary and are dependent upon the hours mutually agreed upon with ...

  • Royal Bank of Canada

    Global Travel Operations Manager

    10 hours ago

    Royal Bank of Canada Toronto, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • BELFOR CANADA INC.

    Large Loss Traveling Project Manager

    1 week ago

    BELFOR CANADA INC. Toronto, Canada

    **BELFOR Restoration is looking for a Large Loss Traveling Project Manager to join our Growing team** · We are Growing Come join an innovative and dynamic team, with team members who take great pride in their global reputation and are truly family oriented. · "At **BELFOR,** we a ...

  • Hilton

    Bt Sales Enthusiast/business Travel Sales Manager

    1 week ago

    Hilton Toronto, Canada

    Job Requirements · DUTIES AND RESPONSIBILITIES · - Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals a ...

  • Sunwing Travel Group

    Bilingual (French/english) Home-based Travel

    3 weeks ago

    Sunwing Travel Group Toronto, Canada

    **Join us in making vacation dreams come true**** · Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a **Bilingual Home-Based Travel Counsellor** to join us in making vacation ...

  • Porter Airlines Inc.

    Account Executive, Agency Sales Eastern Region

    2 weeks ago

    Porter Airlines Inc. Toronto, Canada

    Job Summary: · This position reports to the Manager, Agency Sales. The Account Executive is responsible for selling, maintaining and retaining Porter market share in the marketplace with key preferred agency partner accounts. The Account Executive will align their objectives with ...

  • Matchless Travels Inc

    Travel Agency Manager

    2 weeks ago

    Matchless Travels Inc Mississauga, Canada

    Education: College/CEGEP · - Experience: 1 year to less than 2 years · - or equivalent experience · **Tasks**: · - Manage staff and assign duties · - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sa ...

  • CSA Group

    Product Safety Certifier

    1 week ago

    CSA Group Toronto, Canada

    Statut d'emploi: · Regular · - Type d'heures: · Full time · Nous avons besoin de vous pour former une équipe de calibre mondial · Les activités du Groupe CSA reposent sur l'atteinte d'un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mi ...

  • CT Real Estate

    Executive Assistant

    3 weeks ago

    CT Real Estate Toronto, Canada

    **What you'll do** · - Proven track record in an administrative role · - High degree of professionalism, business maturity, common sense and good judgement · - Strong organization skills and attention to detail and accuracy · - Flexibility and able to thrive in a fast-paced envir ...

  • Onkar Travel Services Inc

    Travel Agency Manager

    2 weeks ago

    Onkar Travel Services Inc Brampton, Canada

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 2 years to less than 3 years · **Tasks**: · - Manage staff and assign duties · - Study market research and trends to determine consumer demand, potential s ...

  • Direct Travel

    Manager, Travel Technology Implementations

    1 week ago

    Direct Travel North York, Canada

    **Manager, Travel Technology Implementations - Remote** · **Embark on the next step in your career journey with Direct Travel** · This is a highly visible role and requires a mix of excellent leadership, technical, communication, and customer support skills. You must be detail an ...