Jobs
>
Ottawa

    Customer Care Representative - Ottawa, Canada - Equest

    Equest
    Equest Ottawa, Canada

    1 week ago

    Equest background
    Description
    Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative

    Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of the Swish's products will be key assets.

    What does a Customer Care Representative do?
    • Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
    • Accurately take customer orders by email or telephone in an efficient manner
    • Assist customers with online orders or questions related to Swish's website
    • Develop an extensive knowledge of Swish's products and services in order to assist customers with best-in-class cleaning solutions
    • When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved
    • Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s
    • Complete invoicing, billing, and reporting
    • Utilize ERP and CRM platforms with confidence
    • Communicate with various teams and branches to obtain stock to fill backorders
    • Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs
    • Support Swish's retail store or warehouse when necessary
    What do you need?
    • High School diploma
    • 1-2 years' experience in a customer-facing role. Sales experience is considered an asset
    • Basic customer service skills to confidently and accurately address customers' needs
    • Organizational and multitasking skills
    • Strong computer and technical skills including experience with MS Excel
    • Experience with a CRM and other sales technologies is considered an asset
    • eCommerce experience considered an asset
    • Attention to detail to accurately process invoices and reporting
    • Professional demeanor and telephone etiquette
    When you join Swish, you can expect:
    • Membership in the Swish family - we treat our employees with integrity and always have, since 1956.
    • Competitive base salary PLUS bonus.
    • Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries.
    • Unlimited training and development with an industry-leading brand.
    • Excellent company-paid benefits, including:
      • Extended Health & Dental Care
      • Employee Assistance program
      • Company contributions to your Registered Retirement Savings Plan
  • Boston Scientific Corporation

    Customer Care Representative

    5 days ago

    Boston Scientific Corporation Ottawa, Canada

    **Customer Care Representative**: · - Remote Eligible: Hybrid- Onsite Location(s): Ottawa, ON, CA**Additional Locations**: Canada-ON-Ottawa · **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** · At Boston Scientific, we'll give you the ...

  • Swish Maintenance Limited

    Customer Care Representative

    1 week ago

    Swish Maintenance Limited Ottawa, Canada

    Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative · Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling ...

  • Dynacare

    Customer Care Representative

    3 days ago

    Dynacare Ottawa, Canada

    Dynacare is currently searching for a **Bilingua**l** Customer Care Representative t**o join our Dynacare Plus Contact Centre team on a** 1- year Full Time contract.** · **Shift Details**: · **Hours: 37.5 hours per week** · **Monday to Friday: 8:00AM - 4:00PM **(flexibility may b ...

  • Dynacare

    Customer Care Representative

    1 week ago

    Dynacare Ottawa, Canada

    Dynacare is currently searching for a** Bilingual Customer Care Representative **to join our Dynacare Plus Contact Centre team. · Shift Details: · Hours: 37.5 hours per week · Monday to Friday: 9:00AM - 5:00PM · (Flexibility may be required) · **Responsibilities**: · - To receive ...

  • Dynacare

    Customer Care Representative

    1 week ago

    Dynacare Ottawa, Canada

    Dynacare is currently searching for a** Customer Care Representative **to join our Dynacare Plus Contact Centre team. **This is a temporary 6-month part-time contract position.** · Shift Details: · Hours: 20 hours per week · Monday to Friday: variable 9:00am-5:00pm · (Flexibility ...

  • Dynacare

    Customer Care Representative

    1 week ago

    Dynacare Ottawa, Canada

    Dynacare is currently searching for a** Customer Care Representative **to join our Dynacare Plus Contact Centre team. · Shift Details: · Hours: 37.5 hours per week · Monday to Friday: 8:00AM - 4:00PM · (Flexibility may be required) · **Responsibilities**: · - To receive and proce ...

  • Richcraft

    Customer Care Representative

    6 days ago

    Richcraft Ottawa, Canada

    **Customer Care Representative** · **Who We Are** · Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and ...

  • Richcraft

    Customer Care Representative

    6 days ago

    Richcraft Ottawa, Canada

    **Customer Care Representative** · **Who We Are** · Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and ...

  • Boston Scientific Corporation

    Customer Care Representative I

    1 week ago

    Boston Scientific Corporation Ottawa, Canada

    **Customer Care Representative I**: · - Work mode: Hybrid- Onsite Location(s): Ottawa, ON, CA**About the role**: · The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free ...

  • Amplifon Group

    Bilingual Client Care Representative

    6 days ago

    Amplifon Group Ottawa, Canada

    **Overview**:The greatest technology in the world will never replace a human connection. Amplifon Canada is looking for a · **Bilingual Client Care Representative** who knows how to deliver a personalized, best-in-class customer experience to people who need hearing care.This is ...

  • Equitable CA

    Bilingual Client Care Representative

    2 days ago

    Equitable CA Ottawa, Canada

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is ...

  • Linde plc

    Customer Service Representative/customer Care

    1 day ago

    Linde plc Ottawa, Canada

    **Customer Service Representative/Customer Care Associate (Full-Time) - Ottawa, ON** · At Medigas, the healthcare division of Linde Canada, Inc., you'll join talented and diverse people throughout Canada, all working hard to make a difference in our client's lives and make our or ...

  • Richcraft

    Customer Care Representative

    2 days ago

    Richcraft Navan, Canada

    **Who We Are** · Richcraft Homes is a renowned, successful Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high-rise construction, land acquisition and development, multiple joint venture projects, and residential and comme ...

  • Swish Group

    Customer Care Representative

    6 hours ago

    Swish Group Ottawa, Canada

    Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative · Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling ...

  • CUPW

    Research and Communications Specialist

    3 days ago

    CUPW Ottawa, Canada

    **Responsibilities**: · - Keep Union's Executive up to date on major issues and relevant legislation; · - Work with Executive to develop and implement short and long term campaigns; · - Liaise with key allies, municipal representatives, Members of Parliament, relevant parliamenta ...

  • W.O. STINSON & SON LIMITED

    Bilingual Sales Representative

    1 week ago

    W.O. STINSON & SON LIMITED Ottawa, Canada

    W.O. Stinson & Son Ltd. offers a complete line of automotive, commercial, industrial and agricultural motor oil, lubricants, petroleum and propane products. In addition, we offer a full range of home comfort equipment and services. There are few other independents who can match t ...

  • Ceratec

    Agente Au Service à La Clientèle

    1 week ago

    Ceratec Ottawa, Canada

    Accompagné d'une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et ali ...

  • Ceratec

    Ottawa - Agent(E) Comptoir/ Shipping Desk Agent

    3 days ago

    Ceratec Ottawa, Canada

    Accompagné d'une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et ali ...

  • Ceratec

    Customer Service Agent

    1 week ago

    Ceratec Ottawa, Canada

    Accompagné d'une équipe dynamique et dévouée, notre nouvel agent assurera un service à la clientèle courtois et professionnel tout en démontrant une attitude positive au travail. Étant un excellent collaborateur, cette personne positionne le client au cœur de ses priorités et ali ...

  • SEIU Local 2

    Union Representative

    5 days ago

    SEIU Local 2 Ottawa, Canada

    Job Title: Union Representative · **Salary**: Per the Collective Agreement · Location: Ottawa Regional Office · The Service Employees International Union Local 2 (SEIU Local 2) is a 20,000-member organization that represents workers in British Columbia, Alberta, Ontario, New Brun ...