Jobs
>
Toronto

    Compliance Manager, Claims - Toronto, Canada - Facility Association

    Facility Association
    Facility Association Toronto, Canada

    6 days ago

    Default job background
    Description

    Compliance manager, Claims.

    Facility Association ("FA") is an unincorporated non-profit association of insurers. FA operates in Yukon, Nunavut, North West Territories, Alberta, Ontario, Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland and Labrador. Every insurer licensed to write automobile liability insurance in these jurisdictions is a member of FA. The affairs and business of FA is managed and controlled by a Board of Directors with authority Canada-wide. The President and CEO is responsible for the day-to-day operations of the organization and management of staff.

    Our Purpose:

    Facility Association ensures the availability of automobile insurance to owners, lessees and licensed drivers of motor vehicles who are eligible.

    Our Mission:

    To deliver on our Purpose through the efficient administration of automobile insurance residual market mechanisms; and by providing valued information to our members. Facility Association strives to enhance market stability through minimizing our market presence and impact, in an effort to provide consumers with the benefits of a healthy and competitive standard insurance market.

    About the Role:

    Reporting to the Director of Compliance, the Compliance Manager, leads a team of Compliance Auditors/Senior Compliance Auditors focused on claims and delivers on the planning and execution of Facility Association's (FA) annual Audit Plan.

    Responsibilities/Key Activities

    Leadership

    • Develop/lead a high-performing and engaged team of Compliance Auditors/Senior Compliance Auditors.
    • Coach, mentor, and develop career paths for direct reports, including formal annual performance reviews and development discussions.
    • Create and foster a culture of collaboration across the team and other departments
    • Fill vacancies as required and oversee the onboarding/training process for new hires.
    • Ensure the team adheres to the schedule for deliverables.
    • Identify and implement ideas for improvement within the Compliance department.

    Audit Planning & Review

    • Develop the annual risk-based audit plan for Members and Servicing Carriers.
    • Oversee the implementation of the approved plan.
    • Ensure proper resourcing for the implementation of the plan relative to the risk level.
    • Adjust the plan as needed in response to changes in risks, operations, systems, controls or new/upcoming compliance requirements.
    • Conduct detailed reviews of audit working papers to maintain audit documentation and quality.
    • Review quality, consistency, tone, and appropriateness of audit reports.
    • Acts as a department expert and resource to ensure consistency of treatment between audit observations and findings and resolution of novel circumstances.

    Audit Execution

    • Supervise Auditors-in-Charge with the completion of final audit reports.
    • Provide sample selection support to Auditors-in Charge including the evaluation of audit sample items in accordance with department guidelines and applicable guides, legislation, and regulations (as applicable).
    • Clarify with the Member/Servicing Carrier and/or other departments within FA (e.g., Actuarial, UCO, Member Services, IT) any anomalies detected during the course of audit.
    • Issue final audit reports in accordance with department guidelines.

    Reporting

    • Prepare reports for presentation to the Audit & Risk Committee and FA Leadership.
    • Prepare dashboards outlining the status/effectiveness of audits.
    • Lead and participate in Special Projects within the department or cross-functionally.

    Qualifications:

    • Undergraduate Degree or Post-Secondary Diploma or equivalent experience.
    • Chartered Insurance Professional (CIP) Designation or Fellow Chartered Insurance Professional (FCIP) Designation.
    • Certified Risk Manager (CRM) Designation is an asset.
    • Certified Internal Auditor (CIA) professional audit designation is an asset.
    • At least seven (7) to 10 years of relevant experience in one or more of the following areas:
    1. Automobile insurance experience across multiple provincial jurisdictions.
    2. Automobile insurance claims experience across personal lines of business.
    3. Commercial lines experience is an asset.
    • Strong knowledge of the automobile insurance regulatory environments in all the provinces and territories where FA operates.
    • At least three (3) years of management experience leading/developing a team with a dedication to driving and achieving results while keep direct reports engaged and motivated
    • Advanced proficiency in MS Office (Word, Access, Excel, PowerPoint) and SharePoint.
    • Experience with audit and/or GRC software is an asset.
    • Experience in Tableau is an asset.
    • Experience with audit software an asset (e.g., TeamMate, Diligent).
    • Excellent verbal and written communication abilities
    • Strong problem-solving skills, excellent time management and organizational skills
    • Ability to work remotely from home (ex. home, internet, workspace, etc.) and attend on-site as required

    This position qualifies under the FA Employee Referral Program.

    Facility Association is committed to providing accommodation for people with disabilities. Applicants need to make their needs known in advance. FA is proud to be an equal-opportunity employer. Alongside a commitment to excellence, FA is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.

    Please be advised that only those applicants who are selected for interviews will be contacted.

  • Intact

    Unit Claims Manager

    1 week ago

    Intact Mississauga, Canada

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...

  • Housing Services Corporation

    Claims Manager, Insurance

    1 day ago

    Housing Services Corporation Toronto, Canada

    The Housing Services Corporation (HSC) is on a mission to build a strong, financially sustainable, affordable social housing sector in Ontario. Created by the Province of Ontario in 2002, HSC works directly with municipalities and housing providers to deliver business services th ...

  • DB Schenker

    Cargo Claims Manager

    3 days ago

    DB Schenker Toronto, Canada

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individu ...

  • Desjardins

    Disability Claims Manager

    4 hours ago

    Desjardins Toronto, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • Desjardins

    Disability Claims Manager

    1 week ago

    Desjardins Toronto, Canada

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we ha ...

  • Intact

    Unit Claims Manager

    1 week ago

    Intact Toronto, Canada

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, an ...

  • Northbridge Financial Corporation

    Claims Administration Manager

    3 days ago

    Northbridge Financial Corporation Toronto, Canada

    Nous sommes la Financière Northbridge. Nous sommes fiers d'être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l'entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. N ...

  • iA Groupe financier / iA Financial Group

    Manager, Group Disability Claims

    1 week ago

    iA Groupe financier / iA Financial Group Toronto, Canada

    Under the supervision of the Director, Group Disability Claims Operations the Manager, Group Disability Claims will support, coordinate, and manage the activities of a team of disability case managers in achieving client experience objectives and claim service level standards. In ...

  • Intact

    Unit Claims Manager Support

    5 days ago

    Intact Toronto, Canada

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, an ...

  • Northbridge Financial Corporation

    Claims Administration Manager

    1 week ago

    Northbridge Financial Corporation Weston, Canada

    The Claims Administration Manager is responsible for the management and supervision of Accident Benefits CSR staff ensuring prompt and efficient handling of a variety of technical and administrative support services to adjusters. Claims Administration Manager will also be respons ...

  • Zurich Insurance

    Head of Claims Tpa and Vendor Management

    6 days ago

    Zurich Insurance Toronto, Canada

    The Opportunity- Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Cana ...

  • LifeWorks

    Claim Management Coordinator, Workers' Compensation

    1 week ago

    LifeWorks Toronto, Canada

    Build a meaningful career · At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and famil ...

  • Gore Mutual Insurance

    Claims Operations Manager, Accident Benefits

    6 days ago

    Gore Mutual Insurance Toronto, Canada

    **We are on a new path called NEXT HORIZON** · The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology. In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally l ...

  • Northbridge Financial Corporation

    Manager Claims Administration, Accident Benefits

    6 days ago

    Northbridge Financial Corporation Toronto, Canada

    We're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty in ...

  • SmartCentres

    Manager, Claims

    1 week ago

    SmartCentres Vaughan, Canada

    POSITION PROFILE · **Job Title**: Risk Manager-Insurance and Real Estate · **Reports To**: Director, Insurance and Risk Management · **Department**: Operations · Position Summary · Responsible for assessing, analyzing, and mitigating risks associated with our property management ...

  • Highlight Motor Freight Inc.

    Auto Claims Manager

    4 hours ago

    Highlight Motor Freight Inc. Concord, Canada

    Highlight Motor Group · Concord, ON · **Highlight Motor Group **is one of the fastest growing transportation companies in GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. In order to keep up with our growth we ...

  • CAA Club Group

    Manager Claims Property

    6 days ago

    CAA Club Group Thornhill, Canada

    **About Us**: · Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is ...

  • CAA Club Group

    Manager Claims Pd

    1 day ago

    CAA Club Group Thornhill, Canada

    **About Us**: · Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is ...

  • People Corporation

    Claims Manager

    1 day ago

    People Corporation Mississauga, Canada

    We are seeking a Claims Manager to join our BPA team in Mississauga. · **_This role is 100% in-office._** · The Claims Manager provides strategic and technical claims leadership for claims staff to ensure appropriate claim outcomes through consistent execution of best claims prac ...

  • Siemens Energy

    Claims Manager

    1 week ago

    Siemens Energy Oakville, Canada

    Experienced Professional · **A Snapshot of Your Day** · On a daily basis you will be responsible for defining thestrategy and pulling together the relevant details to submit change orders ordefend against project and contractclaims and change orders. You will workclosely with and ...