Review Agent - Ottawa, Canada - Medical Council of Canada

Medical Council of Canada

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hybrid role
As a Review Agent, you will play a critical role in achieving the mission of the MCC.

What you'll do

Review and analyze documents submitted for source verification and exam eligibility
Make decisions regarding medical credentials, translation requests, other support documents and exam eligibility
Identify complex issues/cases and perform research, gather information, documents and formulate recommendations to be reviewed in accordance with the team's escalation process
Send reviewed documents to external stakeholders for source verification
Maintain data and document integrity; assuring superior quality of such data, information and correspondence.
Scan medical credential and other supporting documents
Triage scanned documents to determine whether further action is required
Include pertinent notes about the physical document that may not appear in the scan (embossed seals)

What you need to succeed

Experience:

23 years' experience providing customer service, preferably in an office environment

Technical Skills:

Excellent communication skills, verbal and written
Good working knowledge of Microsoft Office software including Outlook, Word, Excel and the ability to learn and work with internal database systems
Proficiency using the internet to retrieve information quickly

Competencies:

Strong analysis and problemsolving skills
High degree of accuracy and attention to detail
Ability to conduct research and to elicit pertinent information from clients
Strong interpersonal and customer service skills
Ability to multitask and work well under pressure
Ability to maintain confidentiality and to be tactful and discrete

Education:

Postsecondary education or equivalent experience

Language:

Excellent oral and written communication skills in English; bilingualism in French is considered an asset

The perks:

A defined benefit pension plan
A complete benefit package your first day on the job
Three weeks' vacation right off the bat
A company paid holiday closure in December our gift to you
A 35hour work week
Compressed and telework programs
Free onsite parking any day, any time
Free virtual Mobility and Strength & Conditioning classes

Visit our Careers
page to learn more about the many reasons you can thrive at the MCC.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.
**Please note that only those invited for an interview will be contacted.