- Collections, dispute resolution, order releaseand credit investigations for a broad spectrum ofcustomers.
- Contact customers to securepayment, follow up on overdue balances and resolveissues.
- Maintain detailed online documentationof collection action taken and correspondence between customer(external and internal) regarding issues impacting payment usingSidetrade software.
- Research and analyzeaccounts e.g. payment habits, sales history, and previouscollection steps prior to contacting debtors.
- Prioritize efforts and determine the most effective meansof collections.
- Manage portfolio assigned toreduce DSO and past dues and provide updates to management, compilemonthly portfolio data and reports as required.
- Recommend customers to legal or third-party action asdeemed necessary, including consideration of debtors' financialposition and potential risk to the company.
- Evaluate, recommend, and document credit limits includingresearch and review of customer profile, credit bureau reports,payment history, financial position, etc.
- Review and release blocked orders throughout the day, setappropriate parameters to facilitate automatic credit approvalswhile mitigating credit risks.
- Work withvarious departments within the business to resolve customer issuesrelating to initial booking of orders, delivery of goods/servicesand fulfillment of projects. This requires in-depth knowledge ofcross functional units and processes.
- Reconcile customer accounts.
- Requestappropriate adjustments and corrections, keeping accurateaccounting records for each transaction.
- Establish and maintain effective working relationshipswith both internal and external customers.
- Professional communication and appropriate etiquettealways required
- Minimum 1-3 years continuous experience incomparable role in a B2B distribution environment.
- Intermediate Excel and Office 365 proficiencyrecommended.
- BilingualEnglish/French is a requirement.
- Familiarity with SX.e ERP and Sidetrade interfaceconsidered an asset
- Familiarity with Ariba,Retail Link and similar web portals considered an asset
- We believe through diversitywe build strength.
- We believe that anentrepreneurial spirit provides endless possibilities.
- We believe that together we can achieveanything.
- We believe through innovation we canfind dynamic solutions.
- We believe thatmotivated people create happy customers.
- Webelieve everyone counts at Bunzl.
- We believethat when you join our team, your potential isunlimited.
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Bilingual Credit - Cambridge, Canada - Bunzl Canada
Description
The Bilingual Credit & CollectionsSpecialist is responsible for the effective administration of theCompany's Credit Policy and has a direct impact on corporateprofitability. The ideal candidate possesses strong verbaland written communication skills; demonstrates attention to detailand accuracy when conducting investigations as well as whenpreparing analysis & reporting. Along with measurable KPIs,success in this role is driven by a combination of providingexcellent customer service, proactive contribution to the team andCompany's short and long-term goals.
If you arethis individual, who is committed to professionalism, integrity andwho thrives in a fast paced, transparent environment – we have agreat opportunity for you
Responsibilities:
Requirements:
Who WeAre
Bunzl Canada ) provides the cleaning and hygiene products, foodand retail packaging, safety products and industrial supplies thatkeep over 45,000 Canadian businesses running, every day. With over1100 employees, we are one of the largest, most successful globalcompanies in Canada with a long-standing track record of retaining,developing, and investing in our people.
What We Believe
Bunzl believes in the Power of People. We put our peoplefirst.
At Bunzl, we believe inyou
What's in it foryou?
Come showcase what you cando in a fast-moving, evolving company that provides competitivecompensation, benefits, RRSP Match, Share Save (Stock)opportunities, performance incentives and career developmentopportunities. You'll find the support, leadership, and workplaceculture you need to achieve your full potential. When you aresuccessful, we are successful At Bunzl, we don't just say ourpeople are our greatest asset, we really mean it. Let's talk aboutyour future.
Interviewguidance
Bunzl is an EqualOpportunity Employer committed to fostering an inclusive andaccessible environment reflecting the diversity of the communitiesin which we operate. If requested, we will provide reasonableaccommodation during the recruitment process for persons withdisabilities.
Only applicants moving forward inthe process will be contacted
