Customer Support Analyst - Toronto, Canada - RLDatix

RLDatix

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RLDatix is on a mission to change healthcare.

We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety.

Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management.

RLDatix is truly global, with offices in London, Toronto, Chicago, Melbourne, and Riyadh, allowing us to be at the forefront of global patient safety and GRC movement.

We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do.

We're always looking for people who are passionate about making a positive change in healthcare to join our team.

In line with our mission, we are looking to recruit a Customer Support Analyst.

What You Will Do
Key Responsibilities

Ensure customer success by supporting site admins and end users
Develop an understanding of customer processes and standard operating procedures
Document cases and customer interactions using our issue tracking system
Demonstrate responsiveness and sense of urgency in all customer interactions
Research issues by collaborating with your teammates when a solution is not readily available
Serve as a liaison between the customer and the engineering team to resolve issues
Advocate for customers by coordinating and communicating suggestions for software enhancements
Use webinar and web technologies to assist with customer issues.
Create, update, and maintain the resources in our Knowledge Base
Demonstrate a positive attitude and model professionalism in all contacts with internal and external customers
Work on special projects, as assigned

Skills and Experience

Bachelor's Degree in Business or related field, required

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.