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Guelph

    assistant store manager - Guelph, ON, Canada - Avanti Software Inc.

    Avanti Software Inc.
    Avanti Software Inc. Guelph, ON, Canada

    1 week ago

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    Description

    We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more.

    As an Assistant Store Manager, you are responsible for managing the appearance, merchandising, customer experience, and personnel within your retail location.

    Your focus is to ensure that our all associates are providing top-notch service to our customers, and that the store is fully stocked, tidy and well-merchandised.

    You achieve this by coaching, training, and providing feedback to personnel on overall product knowledge, merchandising, and customer experience.

    You are relied upon as a problem-solver for any questions team members or customers bring forward and are viewed as an expert when it comes to the inventory system, the products we sell, or any store processes and procedures.

    It is your responsibility to train and educate all store personnel to be well-versed in multiple powersports by ensuring that they have both the product and mechanical knowledge to correctly advise customers on the parts and products they require.

    Merchandise products by creating impactful, value-driven presentations that drive sales (i.e. end-caps, floor stacks, etc.).

    • Ensure that wait times at the parts counter, phones, customer service desk or cash are minimized by allocating staff and assisting where required.
    • Ensure Sales and Customer Experience targets are met and surpassed
    • Maintain and lead training materials for all store personnel through company LMS
    • Oversee the store's appearance to ensure the store is clean, tidy, well stocked, and accessible for customers.
    • Lead and ensure the accurate execution of planograms, floor displays and seasonal flips.
    • Oversee all signage within the retail location, ensuring all information is accurate and relevant to current products and promotions.
    • Provide reoccurring training and testing for new and existing staff, ensuring personnel are competent in all areas of relevant training manuals.
    • Identify and execute operational efficiencies within the sales floor's processes and practices.
    • Coach team members on performance by delivering feedback and training on best practices.
    • Foster an engaging work environment for team members, and a fun and exciting store environment for customers.
    • Complete the appropriate opening and closing procedures for the store.
    4+ years of retail leadership experience.

    • Strong mechanical knowledge of powersports is considered an asset.
    • Ability to adapt to a fastpaced and everchanging environment with constant shifting priorities.
    • Ability to complete assigned work and projects on time within a fast, everchanging environment.
    • Proficiency in computer use.
    • This is a fulltime opportunity with varying hours and overtime as required the successful candidate must be available for shifts during days, evenings, and weekends.
    • This position requires team members to stand for extended periods, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) throughout the store.
    • This position reports to the Store Manager
    • Steel toe, green patch work boots are required.
    #
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