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    Customer Service Representative - Calgary, Canada - FLOFORM

    FLOFORM
    FLOFORM Calgary, Canada

    5 days ago

    Default job background
    Full time
    Description

    Description

    Position at FloForm Countertops

    PERFECT FOR DESIGN STUDENT

    Required immediately, our Local Calgary Branch is seeking a Temporary Full-Time Customer Service Representative to join the team for the Summer with a possibility for a permanent position.

    With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

    Desired Skills & Experience:

  • High School Diploma with 1-2 years customer service experience
  • Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
  • Ability to solve problems as they arise
  • Able to provide a clean criminal record
  • Strong organizational skills, with attention to detail
  • Ability to handle challenging situations with diplomacy and respect
  • Possess a good understanding of measurements & fractions along with basic mathematical skills a plus
  • Excellent verbal and written communication skills

    • Duties and Responsibilities:

  • Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
  • Assists customers in person, by email or on the telephone
  • Processes orders and accepts payment from customers made over the telephone or in person
  • Inputs orders/quotes into the computer system and confirms availability of product
  • Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
  • Assists customer in the selection of product
  • Maintains customer service records
  • Establishes proactive communication with customers to ensure understanding of product ordered
  • Handles quality and service issues to develop/maintain customer loyalty
  • Ensures orders are priced accurately and invoices are issued promptly
  • Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
  • Keeps the showroom clean and sets up displays as needed
  • Other duties as assigned

    • FLOFORM is proud to offer the successful candidate:

  • Competitive wages depending on experience
  • Medical and dental benefits
  • Paid sick time
  • RRSP matching

    • FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available."

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