- Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
- Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
- Occasional travel to customer sites in the US and Canada is required as needed.
- Ensures management of customer expectations and resolution of technical issues in a timely manner.
- Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies
- 5-8 years of relevant TCP/IP networking and Internet Security technology experience.
- Experience with Check Point products.
- Strong Linux/Unix and Windows Server system-level knowledge.
- Experience configuring and troubleshooting VPN technologies.
- Experience with TCP/IP and common TCP/UDP protocols at the packet level. Network experience with Windows, UNIX and/or LINUX based Operating Systems.
- Working knowledge of DNS, DHCP , VRRP/HSRP, VoIP (H.323, SIP, MGCP) and working knowledge of routing protocols such as OSPF & BGP.
- Experience with Core dump/kernel panic analysis.
- Basic programming skills, with the ability to develop simple UNIX shell scripts (Bash or C Shell).
- Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
- Must be eligible to work in Canada without sponsorship from an employer now or in the future.
-
Technical Support Engineer
3 weeks ago
Fortinet Ottawa, Canada Full timeThe Technical Support Engineer will provide product support for Fortinet's FortiNAC solution. A challenging and satisfying opportunity for a highly motivated customer centric individual to work in a multi-tiered support team assisting customers with "FortiNAC" questions, configur ...
-
Technical Support Engineer
2 weeks ago
Fortinet Ottawa, Canada Full timeFortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting ...
-
Technical Support Engineer
2 weeks ago
Fortinet Ottawa, Canada Full timeFortinet is looking for an experienced Technical Support Engineer to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. · The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and ...
-
Technical Support Engineer
2 weeks ago
Fortinet Ottawa, Canada Full timeFortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Job Responsibilities · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switc ...
-
Telecommunication Support Engineer
3 weeks ago
Holt Recruitment Ottawa, ON, CanadaType: Permanent · Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments. · Are you passionate about technology and driven by e ...
-
Support Technology Engineer
3 weeks ago
ML6 Search + Talent Advisory Ottawa, ON, Canada $60,000Customer Support Engineer, Plasma Etching - Montreal / Ottawa Direct message the job poster from ML6 Search + Talent Advisory · Technical Recruitment across North America / Mountain Biker / Skier · Our client is a leading provider of high-tech products and services for some of ...
-
Product Support Engineer
1 day ago
Viavi Solutions Inc. Ottawa, Canada Full timeDescription · As a Product Application Engineer, your responsibilities will include: Providing enterprise-level technical support and DevOps for VIAVI's ONE LabPro family of products. · Assisting customers via phone, web, email, and chat channels. · Leveraging your background in ...
-
Ciena Canada, Inc. Ottawa, Canada Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—drivi ...
-
Senior Network Support Engineer
3 weeks ago
Hamilton Barnes Associates Limited Ottawa, ON, CanadaJoin this dynamic team that provides cutting-edge networking solutions to a diverse range of clients, including NHS trusts, Housing Associations, and Councils. With projects ranging from £5-10 million, they pride themselves on their vendor-agnostic approach and commitment to deli ...
-
Staff Technical Support Engineer
3 weeks ago
Fortinet, Inc. Ottawa, ON, CanadaFortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switching range of Fortine ...
-
Ciena Canada, Inc. Ottawa, Canada Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—drivi ...
-
Support Engineering Manager, On Demand Labs
1 week ago
Fortinet Ottawa, Canada· Fortinet is looking for a Support Engineering Manager to join a high-performing product engineering team specialized in design and development of enterprise grade security products. They will work closely with infrastructure, security, operations and development teams to provi ...
-
Customer Support Engineer, Plasma Etching
4 weeks ago
ML6 Search + Talent Advisory ottawa, CanadaThe Opportunity: Our client is a leading provider of high-tech products and services for some of the world's most important industrial and research communities. In advancing this mission, we are supporting them in the hiring of an Customer Support Engineer - Plasma, who is experi ...
-
S I Systems Ottawa, ON, CanadaJunior Lab Support Engineer to conduct options analysis, manage storage requirements and firmware upgrades of scientific equipment for the public sector. · Our valued public sector client requires a Junior Lab Support Engineer to conduct options analysis, manage storage require ...
-
Specialist, Global Product Support Engineering
1 month ago
Ciena Ottawa, Canada Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—drivi ...
-
Ciena Ottawa, Canada Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—drivi ...
-
Engineering Solutions Support Associate
1 month ago
Giatec Scientific Inc. Nepean, Canada Full timeSalary: · Giatec Scientific Inc. (Giatec) is looking for an Engineering Solutions Support Associate to join our world-class Engineering Solutions Team, reporting to the Manager, Engineering Solutions. · The ideal candidate will have a passion for solving problems, thinking creat ...
-
Applications Engineer
1 week ago
Actalent Ottawa, Canada Contract to RegularJOB DESCRIPTION Actalent is hiring aa Applications engineer for a leading telecommunications company · Description: · The primary responsibility of the Filed Application Engineer will be to lead all technical customer interactions to secure design-in/win for Optical Engines por ...
-
University of Ottawa Ottawa, Canada Part timeDescription · :Professeur à temps partiel - Nomination à long terme: Ce poste est un contrat de cinq (5) ans avec sept (7) cours à enseigner chaque année en génie informatique, en sciences informatiques et dans des domaines connexes, dont un sera attribué sous la forme de tâches ...
-
Senior Network Engineer
1 week ago
ADGA Group of Companies Ottawa, Canada Full timeJob Description · REF #001 · ADGA is currently looking for a full time Network Engineer to join our team and provide support to a large, multi-year Defence program that we have been supporting for 20+ years · Tasks include: · Perform network requirements analysis and definition. ...
Advanced Support Engineer - Ottawa, Canada - Check Point Software Technologies Ltd.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Why Join Us?
As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been recognized by Forbes as one of the World's Best Places to Work four years in a row , ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes' list of World's Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture – you belong with us.
Key Responsibilities
#LI-SU1
#GLASSDOOR
Qualifications