- Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
- Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
- Occasional travel to customer sites in the US and Canada is required as needed.
- Ensures management of customer expectations and resolution of technical issues in a timely manner.
- Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies
- 5-8 years of relevant TCP/IP networking and Internet Security technology experience.
- Experience with Check Point products.
- Strong Linux/Unix and Windows Server system-level knowledge.
- Experience configuring and troubleshooting VPN technologies.
- Experience with TCP/IP and common TCP/UDP protocols at the packet level. Network experience with Windows, UNIX and/or LINUX based Operating Systems.
- Working knowledge of DNS, DHCP , VRRP/HSRP, VoIP (H.323, SIP, MGCP) and working knowledge of routing protocols such as OSPF & BGP.
- Experience with Core dump/kernel panic analysis.
- Basic programming skills, with the ability to develop simple UNIX shell scripts (Bash or C Shell).
- Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
- Must be eligible to work in Canada without sponsorship from an employer now or in the future.
Advanced Support Engineer - Ottawa, Canada - Check Point Software Technologies Ltd.
Description
Why Join Us?
As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been recognized by Forbes as one of the World's Best Places to Work four years in a row , ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes' list of World's Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture – you belong with us.
Key Responsibilities
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Qualifications