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    Customer Service Administrator - London, ON, Canada - Crawford Packaging

    Crawford Packaging
    Crawford Packaging London, ON, Canada

    6 days ago

    Default job background
    Description
    We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team.

    The ideal candidate will have excellent communication skills, a passion for helping others, and a commitment to delivering outstanding service.

    As a Customer Care Specialist , you will be the primary point of contact for our customers, addressing inquiries, resolving issues, and providing support to ensure a positive customer experience.


    Job Type:
    Full-time, Permanent
    Respond promptly to customer inquiries through various communication channels (phone, email, chat, etc.).
    Handle and resolve customer complaints and concerns in a professional and timely manner.
    Provide accurate information about products, services, and company policies.
    Review open orders, backorders and order maintenance

    Communication & Problem Resolution:

    Answer Company phones and Customer Care telephone queue in a timely manner and responding to email requests from customers/sales team.

    Customer Service, Sales or Marketing experience an asset but not necessary
    Post-Secondary education also an asset (e.g. business/accounting or administrative field)
    Proficient in Microsoft Office 365, especially Excel and Outlook
    We have an employee focused culture that helps us drive growth.
    Employee benefits including health and dental after 3 months
    Skills development and training reimbursement
    Interesting and challenging work and projects
    Social Committee that offers social events throughout the year

    Established in 1963, Crawford Packaging is North America's leading distributor for innovative packaging automation equipment, materials, service, and support.

    We work with customers ranging from small start-ups to large-scale operations in industries such as manufacturing, industrial, distribution, produce, food processing, and more.

    As a recent award recipient of Canada's Best Managed Companies, our company culture bonds us together and creates conditions for success.

    While only qualified candidates will be contacted for an interview, be sure to continually check our website for other related positions as they are posted.

    While only qualified candidates will be contacted for an interview, be sure to continually check our website for other related positions as they are posted.

    Crawford Packaging is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA).

    Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations if needed.

    Crawford Packaging supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, and gender identity.

    Crawford Packaging also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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