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    Associate Manager - Toronto, Canada - CB Canada

    CB Canada
    CB Canada Toronto, Canada

    2 weeks ago

    Cb Canada background
    Description

    TUMI Overview:

    Since 1975, TUMI has been at the forefront of creating top-notch business and travel essentials crafted to elevate, simplify, and enhance all aspects of life on the go. By seamlessly integrating flawless functionality with a touch of innovation, we are dedicated to empowering journeys as a lifelong companion to movers and creators striving for their dreams. Originated in America, tailored for Global Citizens worldwide. Our brand is available internationally in more than 75 countries through a network of over 1,900 retail locations. To discover more about TUMI, please visit our website.


    Brand Detail:

    • INTEGRITY
    • PASSION
    • INNOVATION
    • GLOBALISM
    • ENTREPRENEURIAL SPIRIT


    Position Summary:

    Joining our Retail team, the Associate Manager plays a pivotal role in curating a customer experience that authentically embodies the values of our brand while nurturing lasting client bonds and boosting sales through exceptional service. The ideal candidate is dedicated to customer care, showcasing a profound comprehension of, if not enthusiasm for, the luxury, travel, fashion, and lifestyle sectors. The dynamic TUMI retail environment fosters an entrepreneurial mindset, providing prospects for advancement as we collaborate towards enhancing sales, KPI's, cultivating customer awareness, delivering top-tier service, and expanding the brand.


    Key Responsibilities:

    • Manages and supervises the store's daily operations and sales team's performance, ensuring active promotion and sales of products to guarantee customer satisfaction.
    • Offers superior customer service to all clients; warmly greets and appreciates each customer, forging new customer connections to boost sales and establish brand loyalty.
    • Guarantees exceptional post-sales service for our clients.
    • Achieves monthly sales targets and drives improvements in additional KPI objectives (conversion rate, UPT, and DPT).
    • Supports the Store Manager and Assistant Manager in training sales associates.
    • Executes store visual merchandising per guidelines and ensures proper upkeep and presentation of all inventory.

    Qualifications:

    • A strong alignment with the TUMI brand and a genuine zeal for the lifestyle, customers, and product range
    • A collaborative team player who appreciates a team-oriented setting
    • Embraces a client-centric service attitude
    • Demonstrates robust sales and customer service background, especially in the luxury sector
    • Evidence of achieving sales targets and KPI's successfully
    • Exhibits a high level of integrity and leads by example

    Associate Benefits:

    • Potential for career advancement
    • Comprehensive training programs
    • Support for maintaining a healthy work-life balance

    Tumi... Perfecting the Journey

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