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    IT service technician in the field - British Columbia, Canada - Apex Systems

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    Description
    IT Field Services TechnicianApex Systems is a global IT services provider, and our staffing practice has an opening for a Field Services Technician with 3+ years experience in a similar role, a strong knowledge of level 2 and level 3 support skills, and the capability to support on premise, email, chat, phone support to place at our client a enterprise healthcare


    Client:

    Enterprise HealthcareTerms:
    Permanent RoleLocation: British Columbia, Canada- Hybrid- travel to on site locations

    Responsibilities:
    Travel to remote sites to perform routine maintenance, installations, and troubleshooting.
    Provide onsite IT support at field locations by resolving technical issues related to hardware, software, and network systems.

    Collaborate with the central IT team to implement IT related projects and initiatives pertaining to renovations, acquisitions and internet rollout, etc.

    Ensure compliance with IT policies and procedures across all sites.
    Assist in the management of IT assets, including deployment, tracking, and decommissioning.
    Provide training and guidance to end-users on IT best practices and system usage.
    Assist the ServiceDesk team with general ticketing inquiries by responding promptly to IT support tickets and providing timely solutions.
    Document all actions and report on service performance metrics.
    Coordinate with the Manager, IT Field & Vendor Services for effective and timely execution of projects and support issues.
    Stay updated on new technology and suggest improvements to existing IT processes and infrastructure.


    Key Qualifications:
    Bachelor's degree in Information Technology, Computer Science, or related field.
    Minimum of 2 years of experience in an IT support role, preferably with experience in remote site support.
    Strong knowledge of computer systems, networks, and various software applications.
    Proficient in troubleshooting hardware and software issues.
    Willingness to travel extensively to remote sites.
    Valid driver's license and functioning vehicle-

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