Audio Video Senior Project Manager - Toronto, ON, Canada - Diversified

Description

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

o Fostering communication and collaboration within multi-national companies worldwide

What part will you play? A Senior Project Manager (SPM) is responsible for the scope, schedule, cost, quality, and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases.The SPM is responsible for overseeing, and performing project management functions on all Workplace projects, budgets, and scopes. The SPM will act as the responsible person for their assigned projects and provide direction to varying departments such as operations, engineering, and sales.

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What will you be doing?

Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects. The SPM isresponsible for completing systems integration projects on time, on budget and achieving high customer satisfaction from our customers.The majority of this employee's time will be spent managing projects andcommunicating with all project stakeholders.This person will be held accountable for following and helping to improve the established Diversified processes. As the primary interface to the client, the project manager develops a strong long-term relationship. Managing the client relationship, including expectations, communications and satisfaction.

• Provides clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up.
• Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings.
• Provides support and assistance to team members as needed in order help them be successful and get the job done.
• Ensures appropriate and frequent communication between stakeholders.
• Resolved destructive conflict.
• Designs, plans, and coordinates work teams with regard to installation projects
• Assumes ownership of individual projects and assignments
• Establishes and maintains communication with Account Executives, Directors, engineers, installation technicians, subcontractors, clients, etc.
• Develops and communicates project updates as required.
• Provides constant monitoring of labor, equipment and materials budgets.
• Provides and/or directs technical and administrative support to project team members. Develops and maintains all related project schedules.
• Performs field verification of prospective work site. Documents all issues with site and keeps everyone informed of potential issues and solutions.
• Coordinates all drawings and documentation between all internal and external stakeholders. Facilitates and directs design reviews to assure proper documentation in the field. Coordinates all system programming and final checkout of systems. Provides punch-list of remaining tasks after substantial completion.
• Contracts with contractors and other trades when necessary.
• Monitors status of projects including cost, timing and staffing to ensure timely and accurate completion of projects.
• Ensures quality and continuous improvement.
• Coordinates training & turnover of projects to client, service department, & sales.

Complexity:


Every project is different, and project stakeholders are different. The SPM needs to negotiate a very complex set of variables between system design, site conditions and a widely varying set of expectations with multiple stakeholders. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence and people management skills. The SPM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality and client satisfaction are a very complex set of variables.

• Takes full ownership of project:
• Acts as thesingle point of responsibility and accountability for the project.
• Ensures schedule performance, quality of solution delivered to client, and client satisfaction.
• Manages and reports on the project's financials, including ensuring budget performance and profitability. Ensures timely and correct billings to client.
• Demonstrates proactivity, responsiveness, and follow through.
• Communicates decision options to stakeholders and manages those decisions.
• Manages a complex array of decisions at every point of the project but is rarely the sole decision maker.

Physical Demands:


The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 40% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 20 pounds in construction areas. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

• Maintain and wear appropriate PPE as the job and tasks require it.
• Ensure hazards are addressed and rectified in a timely manner.
• Participate in incident investigations and reporting.
• Conduct safety walk-throughs on project sites.
• Prepare safety paperwork as needed including but not limited to JSA, and Site safety Plans.

What do we require from you?


Education/Certifications:

• A PMP certification from the Project Management Institute, preferred

Required Experience and Skills:

• A minimum of 5+ years of experience in systems integration is required, with 5+ years in project management.
• Industry Experience.
• Professional environment experience
• Knowledge of Construction Management Processes
• Familiarity withaudio/video systems installations.
• Knowledgeable of low voltage electrical projects as a high level of both written and verbal communication skills
• Strong financial background in project cost accounting is required

Desired Knowledge

• The Senior Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people related problems.
• Strong verbal and written communication skills.
• Supervisory and people skills.
• Great people leadership skills
• Focused on clients and able to understand how they can use technology from Diversified to meet their business needs.
• Approachable; works well on teams.
• Good at setting and managing people's expectations.
• Organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professionally.
• Financial and forecasts literacy including ability to identify and manages risks.
• Problem solver who can remain effective in tense situations.
• IT experience coupled with core Pro AV / SI experience preferred.

A project manager typically has these base skills:

• Has a high level of both written and verbal communication skills.
• Focused on clients and able to understand how they can use technology from Diversified to meet their business needs.
• Approachable; works well on teams.
• Is a natural leader
• Good at setting and managing people's expectations.
• Personally organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professional appearance.
• Forecasts and manages risks.
• Problem solver who can remain effective in tense situations.