IT System Administrator - Ottawa, ON, Canada - National Arts Centre

National Arts Centre Ottawa, ON, Canada

1 week ago

Full time

Description

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts.

The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada.

At the National Arts Centre, we believe the performing arts are vital to the human experience. Equity, Diversity, Inclusion, Anti-Racism and Accessibility

We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches.

When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees' well-being, access, potential, and success.

The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities.

Job Title:
IM/IT ADMINISTRATOR

Employment Type:
Full-Time continuing

Working Hours:
Monday to Friday, 9:00 a.m. 35 hours/ week) occasional evening and weekend work to support department needs.

Under the supervision of the Chief Information Officer (CIO), the IM/IT Administrator is responsible for providing administrative and support to the Information Technology (IT) and Information Management (IM) department at the National Arts Centre (CNA).

The Administrator performs a variety of tasks, such as scheduling meetings, preparing reports, financial management, managing software licenses and physical inventory, and liaising with internal and external stakeholders.

The Administrator also assists with the development and implementation of IM/IT procedures, workflows, and IM/IT projects in alignment with the strategic goals and objectives of the department and the organization.

General/Administrative

Supports the CIO in an administrative capacity including but not limited to: scheduling meetings, organizing events, managing communication and information, preparing/editing documents, reports and presentations, ordering and managing office supplies and equipment, etc;
Provides departmental invoice and expense management and reconciliation support: monthly expense reconciliation, managing claims/invoices, generating and analyzing financial reports, and liaising with finance;
Coordinating routing of documents and agreements for reviews and approvals;
Provides input to the implementation, evaluation and enhancement of processes, procedures, tools and templates pertaining to the work;
Supports senior resources of the team in addressing the organization's IM/IT needs;
Provides support on research and maintenance of IM/IT policy, procedures, best practices, and functionality of various systems;
Other project/initiative work as directed by IM/IT leadership;
Participates in delivery of training/workshops on various aspects of IM/IT to meet organizational needs;

IT Operations Support

Develops and maintains an inventory of IM/IT infrastructure, client devices, and software.
Maintains IM/IT service catalogue;
Updates and maintains IM/IT operational processes and documentation (disaster recovery, workflows, triage) ;
Tracking IT Operations service desk scheduling/coverage;

Project Support

Supports IM/IT program deliverables, assigned projects/initiatives and management briefings, presentations, and reports;
Participates in project teams and/or stakeholder meetings, take meeting minutes and prepares records of discussion and decision; Supports the IM/IT department as an IM champion and communications lead for interdepartmental communications (e.g. creating and promoting leHub articles);
Contributes to the preparation and delivery of IM/IT training tools, documents and procedures/manuals for IM/IT awareness and training sessions. Post-secondary diploma in Administration, Computer Science or an equivalent combination of education and experience;
Minimum of three to five years of experience working in an administrative support capacity;
Minimum of three to five years of experience in an IM/IT work environment is an asset;
Knowledge of best practices in office administration;
Knowledge of IT operations/infrastructure, information management, project management is an asset;
Advanced computer software knowledge including MS Office (Teams, Outlook, Excel, Word, etc);
Proficiency in both official languages;
Excellent communication and interpersonal skills (orally and in writing);
Ability to deliver quality service in a timely, effective, and efficient manner;
Work outside of core office hours may be required in support of IT operations on an exceptional basis;
Due to the nature of the work and operational requirements, this position requires physical presence (in-office work 6 days out of 10 days);
Experience in a performing arts context is an asset.

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities.

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IT System Administrator - Ottawa, ON, Canada - National Arts Centre

Description

Systems Administrator