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    Customer Service Officer, stage - Calgary, AB, Canada - PBS Systems Inc.

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    InternshipSHIP
    Description
    Technical Customer Service Representative - Internship
    Calgary Headquarters, Calgary, Alberta, Canada
    We are changing the way people buy and service cars one dealership at a time.

    In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

    Each month we welcome hundreds of new users to our software platform, and we need your help.
    We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

    While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.

    PBS Systems is looking for an enthusiastic and organized student to join our Client Services team.

    As an Technical Customer Service Representative - Internship , you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

    Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

    The internship will be a minimum of three months and will be a Monday to Friday shift.

    Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) Develop knowledge and understanding of our software and the supporting infrastructure
    Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
    Previous experience working with Networks (TCP/IP)
    CompTIA A+ and Network + is an asset
    Knowledge of Microsoft Windows and Microsoft Office
    An education department dedicated to helping you with professional and personal development


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