Jobs
>
Toronto

    Team Manager Processing - Toronto, Canada - Fidelity Investments

    Fidelity Investments
    Fidelity Investments Toronto, Canada

    Found in: Talent CA C2 - 4 days ago

    Default job background
    Full time
    Description

    Description

    You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.

    The role requires working rotating shifts - Monday through Friday between 8 am and 8 pm EST for our Processing team.

    Current work authorization for Canada is required for all openings.

    Who We Are

    At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

    Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

    What We Do

    The Transfer Agent Processing (TAP) department is responsible for the mutual fund retail administration and execution of all financial and non-financial transactions within different account types and across several different product offerings. The group is also responsible for quality control and the resolution of not-in-good-order items. Our goal is to service and support Canadian investment professionals as they endeavor to prepare their clients for retirement and other significant life goals which demand focused financial management.

    The Team Manager Processing is responsible for ensuring quality, cost effective and timely processing of retail mutual fund account transactions. The Team Manager is accountable to engage and facilitate coaching, mentoring, training, development, resourcing and the resolution of work escalations. In addition, the Team Manager is responsible to identify and implement process improvements to create an optimal positive experience for both the employees and our clients.

    Key Responsibilities

  • Coaching, Development & Performance Management
  • Foster an environment that promotes feedback while managing day to day operation of the team within the TAP Department.
  • Oversee the day-to-day operations of the team to ensure the management and completion of incoming transactions in a timely manner as per the agreed Service Levels.
  • Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities.
  • Responsible for reviewing and analyzing workflow which includes process improvements; recommends/implements a course of action ensuring appropriate training for associates.
  • Assists in or develops supervisory procedures that are designed to strengthen regulatory and risk controls for assigned area.
  • Oversees the risk and exposure of the day-to-day work
  • Participates in all internal and external audit engagements; assists with remediation of all findings that impact scope of assigned work.
  • Accountable for identifying issues and risks (financial & regulatory); resolves or escalates.
  • Provides input into business planning and resource planning for their functional unit.
  • Initiates and plays a project lead role in corporate and divisional projects and initiatives.
  • Be a role model for our employees for delivering stellar quality customer service interactions to our internal and external customers to exceed their expectations and create a positive experience.
  • Deliver seamless customer service through teamwork and collaboration. Continually searches for ways to improve customer service, including the removal of barriers and providing solutions.
  • Collaborates with the senior management across the Client Services and IS divisions to resolve problems or enhance processes.
  • Works with key business partners/and correspondents on projects and initiatives.

    • The Expertise You Bring

  • Knowledge of mutual fund industry practices and standards
  • Excellent knowledge of Fidelity's programs and product offerings
  • Strong organizational and product awareness
  • Communicates effectively, both verbal and written
  • Strong interpersonal skills
  • Ability to ensure exceptional customer service in dealings with internal and external clients
  • Ability to translate business requirements into operational policies, procedures, and processes
  • Proven experience in building and managing relationships with customers and team members Consults with business partners and team members in developing solutions
  • Looks for opportunities to partner and build networks across businesses
  • Able to prioritize requirements and manage workload across team members
  • Able to achieve results while working on conflicting priorities and timelines
  • Able to address client escalations
  • Contributes to a pleasant, cooperative, and collaborative work environment that includes teamwork, professionalism, and genuine respect approach to support the success of the team and co-workers
  • Works equally well independently and as part of a team
  • Contributes to divisional and departmental initiatives by participating in and contributing to the success of assigned projects
  • Identifies areas for improvements within the department and division
  • Has confidence, drive and self-motivation to act proactively without waiting for direction
  • Strong coaching skills
  • Effective management skills including ability to motivate people

    • What We Are Looking For

  • 3 – 4 years progressive experience in operations or customer service within mutual funds or financial services industry, preferably in mutual funds
  • 1 - 2 years' experience in coaching, managing people, training and/or developing employees
  • Knowledge of TAP policies and procedures or at a minimum back-office experience

    • Education:

  • College degree (3-year program) equivalent work experience
  • University Degree (Bachelor's Degree) is an asset
  • Communication skills in French (written & verbal) is an asset

    • Designations, Licenses, or Accreditations:

  • Canadian Securities Course (CSC) or Investment Funds Institute of Canada (IFIC) are assets
  • Lannick

    IT Process Manager

    Found in: Jooble CA O C2 - 5 days ago

    Lannick Toronto, ON, Canada

    Our client is a large real estate organization looking to hire a Sr IT Operations Manager · The objective of this role is to manage the efficiency and effectiveness of operating and sustaining the company's network and associated infrastructure, corporate servers, storage, patch ...

  • Scotiabank

    Process Manager

    Found in: Talent CA C2 - 3 days ago

    Scotiabank Toronto, Canada

    This is a temporary full time role 6 months. · The Process Manager- Project will be responsible for managing and/or supporting the successful rollout of Global Finance Optimization (GFO) team initiatives and/or solutions including: process analysis, mapping and re-engineering; s ...

  • Nylene Canada Inc.

    Manager, Process Manager

    Found in: Jooble CA O C2 - 5 days ago

    Nylene Canada Inc. Ontario, Canada

    The company is seeking a Process Engineering Technician who will support the development of products and implementation of processes to manufacture those products. The Process Engineering Technician will leverage their experience with equipment, processes, programs, materials, an ...

  • IFG International Financial Group Ltd

    Process Management Manager

    Found in: Jooble CA O L C2 - 4 days ago

    IFG International Financial Group Ltd Ontario, Canada

    Our client, a Top 5 Bank in Canada is looking to hire a Business Consultant to their team for an initial 4-month contract with a possibility of extension/conversion.This role is currently hybrid, 1-2 days a month in office in Toronto. · This person is responsible for providing o ...

  • The Lavin Agency

    Project And Process Manager

    Found in: Appcast CA C2 A - 4 days ago

    The Lavin Agency Toronto, Canada

    About The Lavin Agency · The Lavin Agency is the world's largest Intellectual talent agency, representing leading thinkers for speaking engagements, personal appearances, consulting, and endorsements. We represent authors, scientists, business leaders, humanitarians, economists, ...

  • Saint-Gobain

    Process Improvement Manager

    Found in: Jooble CA O C2 - 4 days ago

    Saint-Gobain Ontario, Canada

    Continuous Improvement Manager - Ottawa Plant · CertainTeed Canada has an exciting career opportunity for a seasoned Continuous Improvement Manager for it's Ottawa Insulation Plant . · To ensure that the plant has appropriate capabilities and relevant implementation plans to de ...

  • Dr. Ing. h.c. F. Porsche AG

    process risk manager

    Found in: Jooble CA O C2 - 5 days ago

    Dr. Ing. h.c. F. Porsche AG Toronto, ON, Canada

    The primary purpose of this position is to fortify and enhance the Risk Management System (RMS) and Internal Control System (ICS) at Porsche Cars Canada, Ltd. (As the Risk and Process Manager, the incumbent is responsible for establishing a framework to ensure risk assessments, d ...

  • Porsche Cars Canada

    Risk & Process Manager

    Found in: Talent CA C2 - 4 days ago

    Porsche Cars Canada Toronto, Canada

    TasksTasks · Position Objective: · The primary purpose of this position is to fortify and enhance the Risk Management System (RMS) and Internal Control System (ICS) at Porsche Cars Canada, Ltd. (PCL). As the Risk and Process Manager, the incumbent is responsible for establishin ...

  • Royal Bank of Canada

    Manager - Process Optimization

    Found in: Talent CA C2 - 2 weeks ago

    Royal Bank of Canada TORONTO, Canada Full time

    Job Summary · Manager - Process OptimizationJob Description · What will you do? · Design, implement and carry out the development necessary to build Comprehensive Automated Solutions to support a shift-left approach and establish continuous testing practices within the User Accep ...

  • TTM Technologies, Inc.

    Process Engineering Manager

    Found in: Talent CA C2 - 4 days ago

    TTM Technologies, Inc. Toronto, Canada Full time

    TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer · About TTM · TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and ...

  • Salesforce, Inc.

    Account and Process Manager

    Found in: Jooble CA O C2 - 5 days ago

    Salesforce, Inc. Toronto, ON, Canada

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. · For more information about our website privacy practices, please see our Privacy Statement. · Small, Medium and Growth Business - Specialist Account Executi ...

  • Tiger Analytics Inc.

    manager, data processing

    Found in: Talent CA 2 C2 - 4 days ago

    Tiger Analytics Inc. Toronto, Canada

    Work Term: Permanent · Work Language: English · Hours: 40 hours per week · Education: Bachelor's degree · Experience: 5 years or more · Work setting · Consulting firm · Tasks · Establish and implement policies and procedures for information systems · Authorize the development of ...

  • Tiger Analytics Inc.

    manager, data processing

    Found in: Talent CA 2 C2 - 5 days ago

    Tiger Analytics Inc. Toronto, Canada

    Durée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 40 hours per week · Education: · Expérience: · Education · Bachelor's degree · Work setting · Consulting firm · Tasks · Establish and implement policies and procedures for information systems · Autho ...

  • 0000050599 RBC Dominion Securities Inc.

    Manager - Process Optimization

    Found in: Talent CA C2 - 3 hours ago

    0000050599 RBC Dominion Securities Inc. Toronto, Canada Full time

    Job Description · What will you do? Design, implement and carry out the development necessary to build Comprehensive Automated Solutions to support a shift-left approach and establish continuous testing practices within the User Acceptance Testing space within the Cash Manageme ...

  • BMO

    Manager, Process Integration

    Found in: beBee S2 CA - 2 weeks ago

    BMO Toronto, Canada Full time

    Application Deadline: · 05/14/2024Address: · 33 Dundas Street WestJob Family Group: · Strategy & ChangeExcellent verbal and written communication with strong attention to detail · Advanced knowledge of Microsoft Excel, including lookup functions, text functions, PivotTable, Power ...

  • INFINI T AI LTD.

    data processing manager

    Found in: Talent CA 2 C2 - 2 days ago

    INFINI T AI LTD. Toronto, Canada

    Education: · Expérience: · Education · Master's degree · Work setting · Information technology (IT) infrastructure · Software company · Tasks · Plan and control budget and expenditures · Establish and implement policies and procedures for information systems · Meet with clients ...

  • INFINI T AI LTD.

    data processing manager

    Found in: Talent CA 2 C2 - 3 days ago

    INFINI T AI LTD. Toronto, Canada

    Education: Master's degree · Experience: 5 years or more · Work setting · Information technology (IT) infrastructure · Software company · Tasks · Plan and control budget and expenditures · Establish and implement policies and procedures for information systems · Meet with clients ...

  • Capital One Financial Corporation

    Sr. Associate, Process Manager

    Found in: Jooble CA O C2 - 5 days ago

    Capital One Financial Corporation Toronto, ON, Canada

    Associate, Process Manager – Research Operations page is loaded Sr. Associate, Process Manager – Research Operations · Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id R Bay Street , Canada, Toronto,Toronto, Ontario,Sr. Associate, Pr ...

  • BMO

    Manager, Customer Experience Process

    Found in: Talent CA 2 C2 - 5 days ago

    BMO Toronto, Canada

    Application Deadline: · 05/29/2024 · Address: · 33 Dundas Street West · The Loyalty team manages the voice of the customer program for Canadian Personal & Business Banking including sample file development, questionnaire design, analytics, external research, communications, and ...

  • Alstom

    Process Performance Improvement Manager

    Found in: Talent CA C2 - 3 days ago

    Alstom Toronto, Canada

    Req ID:450354 · Imagine playing a central role in supporting the Project Team and Client Continuous IMprovement Initiatives of Canada's busiest public transit system and doing so with a consistently ranked Top Employer with a global reach. As part of GO Expansion Project, Alstom ...