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    Sr. Associate, Process Manager - Toronto, ON, Canada - Capital One Financial Corporation

    Capital One Financial Corporation
    Capital One Financial Corporation Toronto, ON, Canada

    1 week ago

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    Description
    Associate, Process Manager – Research Operations page is loaded Sr. Associate, Process Manager – Research Operations

    Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id R Bay Street , Canada, Toronto,Toronto, Ontario,Sr.

    Associate, Process Manager – Research Operations About Capital One
    We've been helping millions of Canadians for over 20 years by providing them with access to credit. We work hard to put our customers first by providing innovative, smart solutions that make banking effortless.

    We know that the way to attract top talent is to create a fun work environment that fosters learning and career development, but we also know that you've got a life that's about more than just work.

    We're focused on the quality of your work, not how many hours you spend working. Our approach is designed to foster collaboration and innovation with a focus on agility and teamwork.

    We have a business casual dress code because we believe our associates will do their best work when they're feeling like themselves.

    Our Process Managers are deployed across all areas of the business.

    They obsess about understanding how things work – that means mapping out business processes, understanding and mitigating risks and ensuring we have the right controls and solutions in place – and then making them better.

    And they work in agile, cross-functional teams that provide opportunities to learn from other job families too.
    Associate, Process Manager – Research Operations to join our Experience Design (XD) team.

    Within XD, we've built in-house quantitative and qualitative research capabilities so that we can help our business partners make grounded, customer-backed, insights-driven decisions.

    Associate, Process Manager – Research Operations, you'll oversee these research capabilities and ensure that we have the right processes and tools in place to execute quality research at scale in an efficient and well-managed way.

    In doing so, you'll support our team of researchers and help organize and amplify our research.

    You'll also play an incredibly important role as the direct connection between our team and our research participants, making the research we do possible We're committed to helping you learn and grow alongside us.

    We're looking for someone who is super organized, a self-starter, a great communicator and a creative problem-solver. Someone who loves working with people and who has a passion for helping others and making things better.

    In the first year of your journey at Capital One, you'll spend about half of your time learning the ins and outs of process management, while simultaneously supporting Research Operations with your remaining time.

    Process Management
    Analysts, Data Scientists, Tech Leads, Process Managers, Researchers, Third Party Managers, Legal, Compliance, Risk, Privacy, etc.) to design and execute an effective research process
    Use a variety of techniques and tools to manage and improve our research process on an ongoing basis, like visual management, Lean and Six Sigma
    Complete training in process management, working towards your Capital One Process Manager Certification, under the mentorship of our experienced process coaches
    Measure process performance and collect feedback from key stakeholders
    Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
    Research Operations
    Research tools and project planning
    Manage our research intake process, while contributing to research briefs/project plans and managing timelines and expectations
    Help our team organize, track and manage our work through internal project management tools
    Manage our on-site research lab, remote research platforms and customer empathy program
    Support recruitment of research participants for our studies
    Vendor management and budget tracking
    Work with our Third Party Management team to ensure we have the right vendors, tools and contracts in place to meet our research needs
    Act as the primary point of contact for our research vendors
    Explore and onboard new research vendors/tools as needed, facilitate training for team members and ensure we're maximizing each tool's value on an ongoing basis
    Create purchase orders, track invoices and manage the overall research budget
    Research planning and execution
    Serve as the primary point of contact for research participants and ensure they have everything they need for a successful research session, whether we're conducting research in-person or remotely
    Ensure that our Researchers are set up for success when conducting research by making sure they're appropriately trained on our tools and research processes
    Make sure each research session runs smoothly for both the participant and the Researcher and be the go-to person if any issues arise or if troubleshooting is required
    Knowledge management and internal communication
    Identify and facilitate opportunities to advocate for and socialize research capabilities and insights (e.g., Organize and store past research, as well as training materials, templates and guides, so that they're easily accessible to stakeholders

    Amplify our work and keep others in the know by updating our team website with upcoming research and training opportunities, creating newsletters to let others know what our team is up to, promoting our tools and programs across the organization, etc.

    Relationship building
    Be part of the broader Capital One Research Operations Community by staying connected with our U.Join the Process Manager community at Capital One Canada to ensure you're learning and staying up to date on best practices
    Stay connected with colleagues in Marketing Research and our Customer Experience Management Program to help determine the home of best fit for each research study and ensure well-rounded research
    Contribute to the growth and evolution of Design Operations and Research Operations within XD and beyond by collaborating with partners in Design and Research
    Bachelor's degree
    At least 2 years of research operations experience
    Strong project management and verbal/written communication skills
    Working knowledge of different research methods and the processes and tools used in recruiting participants and conducting research
    Previous experience working in process management or a similar role
    Familiarity with Lean, Six Sigma and other process management/Improvement tools and methodologies
    Experience or familiarity with User Experience (UX) knowledge and practices
    Experience in an Agile work environment
    Experience in SQL, Tableau and/or other data analysis techniques
    Experience working at a research execution agency or research agency

    Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days.

    As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.
    At Capital One, we're building a leading information-based technology company.

    Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity and humanity to banking.

    We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

    We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.

    Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

    Together, we are on a quest to change banking for good.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at .For technical support or questions about Capital One's recruiting process, please send an email to .Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.

    (At Capital One, we're building a leading information-based technology company.

    Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

    We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
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